Service Now Integration Developer

Service Now Integration Developer (Enterprise Platforms)

Requirement :
Location: Amsterdam, Netherlands
Start Date: 31‑Aug‑2026
Duration: 6 Months
Status: Open
Role: Developer (Service Now Integrations & Architecture)

We are looking for a highly skilled Service Now Integration Developer / Architect with deep hands‑on experience designing, building, and governing integrations between Service Now and complex enterprise source systems. This role is central to enabling high‑quality CMDB, ITOM, asset, event, and monitoring data flows across a multi‑domain Service Now environment.

You will architect scalable integration patterns, define source‑of‑truth models, ensure data quality, and collaborate closely with global teams to deliver robust, secure, and maintainable integration solutions.

• Own the end‑to‑end architecture for integrations into Service Now using APIs, Integration Hub, Import Sets, MID Server patterns, event pipelines, and scheduled/batch ingestion
  .
• Define integration strategies for platforms such as Splunk, Zabbix, Flexera, SCCM, Net Box
  , and other monitoring or asset systems.

• Design integration patterns supporting CMDB, asset management, discovery ingestion, event management, and operational monitoring
  .
• Establish CI lifecycle principles, reconciliation rules, normalization logic, and target data models.

• Implement secure authentication models, credential handling, error management, retry logic, logging, and observability.
• Ensure integrations meet performance, scalability, and supportability standards.

• Define data ownership, mapping rules, payload transformation logic, duplicate prevention, and quality controls.
• Assess completeness and reliability of source‑system data before onboarding.

• Guide developers on best practices for APIs, Import Sets, transforms, Integration Hub flows, scripted integrations, and MID Server usage
  .
• Ensure rights separation, domain segregation, and ACL‑based access controls are embedded in integration design.
• Work independently offshore while collaborating with onshore architects, platform owners, and infrastructure teams.

• 8–10 years of experience in Service Now development and integration architecture.
• Deep expertise integrating multiple enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, Import Sets, and event pipelines
  .
• Strong understanding of CMDB, CSDM, ITOM, discovery ingestion, CI lifecycle, and event management
  .
• Practical experience with tools such as Splunk, Zabbix, Flexera, SCCM, Net Box, Datadog, Active Directory, vCenter, Azure
  .
• Strong grounding in data mapping, transformation, reconciliation, and operational run support.

• Experience in telecom, utilities, critical infrastructure
  , or other complex enterprise environments.
• Integration experience with event, monitoring, and observability platforms into Service Now Event Management.
• Knowledge of OT network asset structures and service‑impact relationships.
• Experience with domain separation, ACL design
  , and environment‑specific access restrictions.
• Service Now certifications:
  CSA, CAD, CIS‑CMDB, CIS‑ITSM
  , or Integration Hub‑related credentials.

Amsterdam, Netherlands (TNDL – Amsterdam)