ServiceNow Integration Architect

Service Now Integration Architect ()

As a Service Now Integration Architect, you will:

• Own the architecture and design approach for integrations from enterprise source systems into Service Now.
• Define end-to-end integration strategies for data ingestion from platforms such as Splunk, Zabbix, Flexera, SCCM, and Net Box.
• Design integration patterns supporting CMDB, asset, event, monitoring, discovery, and operational use cases.
• Define source-system responsibilities, data ownership, target CI models, reconciliation logic, and transformation standards.
• Lead technical design for secure, scalable, and maintainable integration flows.
• Guide developers on implementation standards for APIs, Import Sets, Integration Hub, scripted integrations, and MID Server usage.
• Ensure rights separation, data segregation, and access control requirements are incorporated into integration designs.
• Assess source data quality and completeness and establish appropriate data quality controls.

• 8+ years of professional experience in Service Now integration architecture and enterprise integrations.
• Deep experience integrating multiple source systems with Service Now using APIs, Integration Hub, Import Sets, MID Server, event pipelines, and scheduled or batch integrations.
• Extensive practical experience with platforms such as Splunk, Zabbix, Flexera, SCCM, Net Box, Datadog, Active Directory, vCenter, and Azure.
• Strong understanding of CMDB, CSDM, ITOM, Event Management, Discovery, and CI lifecycle principles.
• Hands-on expertise in integration security, credential handling, error management, observability, performance tuning, and supportability.
• Strong knowledge of Java and REST Web Services.
• Experience with data mapping, payload transformation, reconciliation, normalization, duplicate prevention, and data quality controls.
• Experience designing scalable integration architectures for multi-team and multi-domain Service Now environments.

• Define source-of-truth principles, reconciliation rules, normalization patterns, and target data models for Service Now.
• Design secure, scalable, and maintainable integration architectures.
• Develop effective data mapping and transformation strategies.
• Identify and resolve data quality, duplication, and integration issues.
• Design appropriate authentication, scheduling, retry handling, logging, monitoring, and support procedures.
• Work independently while collaborating effectively with architects, process leads, platform owners, and infrastructure teams.
• Implement domain separation, ACL design, rights separation, and environment-specific access restrictions where required.
• Translate complex business and technical requirements into robust Service Now integration solutions.

• Opportunity to work on complex enterprise Service Now integration and architecture initiatives.
• Exposure to CMDB, CSDM, ITOM, Event Management, Discovery, asset management, monitoring, and operational use cases.
• Opportunity to work with diverse enterprise platforms and integration technologies.
• Experience designing secure and scalable integration solutions across multiple teams and domains.
• Exposure to complex enterprise environments, including telecom, utilities, and critical infrastructure.
• Opportunities to work with advanced Service Now integration patterns, APIs, Integration Hub, MID Server, and event-driven architectures.

Want to discuss this opportunity in more detail? Feel free to reach out.