AMS) Air Export - Customer Service Representative

Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services continue to expand in these verticals and Morrison has invested in a brand new 12,000 m2 facility in Eindhoven to support our further growth.

The job of an Air Export Customer Service representative in the forwarding industry involves facilitating the smooth transportation of goods via air freight for customers. Here are some key responsibilities associated with this role:

• Follow-up on operational export flow (Primary Job Function):
  • Process supplier bookings and inform overseas stations when applicable.
  • Process airline bookings based on requested flight schedule and rate agreements.
  • Process export customs clearance with suppliers and customs broker.
  • Process pre-carriage with selected trucking vendors.
  • Process security screening (Dangerous Goods when applicable and certified).
  • Process HAWB/MAWB.
  • Process CMA/VBA/ECS/Cargonaut documentation and procedures.
  • Process AP/AR billing to complete the files.
  • Create complete pre-alerts to overseas stations and customers.
  • Report all kind of exceptions to customers or counter offices.
  • Update milestones timely in the system.

• Follow-up on operational import flow (Back-up task only):
  • Check and confirm bookings with customers.
  • Provide airline booking instructions.
  • Check pre-alerts for complete information and inform customers.
  • Check flight arrival status and inform arrival notices to customers.
  • Check the HAWB/MAWB status to ensure proper release of shipments.
  • Prepare customs clearance in a timely and accurate manner.
  • Prepare trucking orders in a timely and accurate manner.
  • Collect POD’s after delivery is completed.
  • Report all kind of exceptions to customers or counter offices.
  • Update milestones timely in the system.