Strategic Account Manager

The Role

At Gigs, we're building the operating system for mobile services - a platform powering the next generation of connectivity products. Our Fintech customers are at the center of this story. As a Strategic Account Manager, you'll own and grow our most important relationships.

This isn't a standard account management role. It's part commercial growth, part customer success, part business strategy. You'll act as a trusted advisor to executives at fast-scaling fintechs, while ensuring Gigs becomes a critical growth lever for their business. Your mission: drive revenue, retention, and long-term partnership value.

What You Will Do

* Drive growth with our most strategic customers. Own, build, and expand partnerships with Gigs' largest and most complex fintech accounts. Negotiate renewals and expansions, identify new revenue streams, and ensure customers see measurable ROI from Gigs.

* Act as a trusted advisor. Develop a deep understanding of your customers' businesses, use cases, and KPIs. Anticipate needs, surface risks, and guide them as they scale into new markets, products, and geographies.

* Operate in a high-growth environment. Roll up your sleeves in a scaling company where playbooks are still being written. Help design and refine processes that enable both Gigs and our customers to grow faster, smarter, and more sustainably.

* Work cross-functionally. Partner with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches, campaigns, and product rollouts. Ensure a best-in-class customer experience from onboarding to renewal.

* Balance commercial acumen with customer success. Own a revenue target and negotiate commercial terms while also focusing on adoption, value delivery, and retention. Bridge the worlds of account management and customer success for long-term growth.

What We Are Looking For

* Experience managing enterprise accounts in B2B2C environments: you've owned relationships with large, complex customers who serve millions of end users - and understand the dual focus on the business customer and their consumers.

* Commercial ownership. You've carried revenue targets, negotiated contracts, and tracked metrics like NRR, GRR, and ARR. You can link customer success to tangible business growth.

* High-growth, product-led mindset. You know what it takes to thrive in fast-scaling companies where structure is still being built. You bring agility, creativity, and a builder's mentality.

* Customer-first orientation. You're motivated by helping customers succeed. You focus on impact, adoption, and value realization - not just renewals.

* Emotional intelligence & influence. You can build trust with C-level stakeholders, navigate tough conversations with empathy, and drive alignment across complex organizations.

* Collaborative approach. You actively engage peers across Product, Marketing, Support, and Implementation to orchestrate success. You're a team player who wins through collaboration.

* Curiosity & adaptability. You love learning new technologies, markets, and customer models. You adapt quickly and thrive in change.