Program Coordinator Social Services

CHOICE Restaurant and To-Go Pilot Program Coordinator

Meals on Wheels Orange County is the largest nonprofit provider of nutrition and supportive services for at-risk older adults. It is committed to erasing hunger and loneliness for at-risk older adults through nutritious meals, friendly visits and safety checks, and keeping families together through day services. Through its critical services, the organization delivers nearly 2 million meals to 20,000 at-risk older adults each year throughout Central and North Orange County.

Meals on Wheels Orange County is a dba of Community Senior Serv, Inc.

Level Status:
Full time/ with benefits

Location:

Anaheim, Ca

Hourly Range: $20.00 - $23.00 per hour (Hourly rate will be determined based on factors such as geographic location, skills, education, and experience)

Job Summary: This position is responsible for promoting, coordinating, managing, and for the day-to-day operations of the CHOICE Restaurant and To-Go Pilot Program, including completing enrollment and service delivery data entry, coordinating with Community Based Organizations (CBOs), promoting program participation, and troubleshooting other program areas as needed.

Essential Duties and Responsibilities:

• Program enrollment data entry adds new clients and assigns Senior Dine meal cards, completing client data entry and assessments in dual reporting systems; coordinates completion of annual program reassessments and completes reassessment data entry.
• Arranges delivery of Senior Dine cards to program participants; prints and mails welcome packets for Restaurant participants; prints scanning cards and delivers them to CBOs for To-Go participants.
• Verifies meals scanned in Senior Dine and Serv Tracker; makes corrections and updates seconds served in both reporting systems as needed before recording all units in Well Sky.
• Coordinates directly with CBOs on collection of required documentation, answering compliance questions, providing status updates on meal allocations, and other promotional aspects of the program.
• Visits dine-in restaurants monthly to collect comment cards, nutrition education reporting, and other survey or reporting data; provides additional printed materials needed by restaurants for day-to-day program functions.
• Works directly with new Restaurants and CBOs to onboard them including providing training on program manual, Senior Dine system, and compliance requirements.
• Attends community events to promote the dine-in Restaurant program and collect interest lists or registration forms.
• Communicates program updates to CBOs and restaurants including updates from Office on Aging, Environmental Health Department, or Meals on Wheels Orange County.
• Supports other Social Services Department programs (Home Delivered Meals, Congregate Meals, In Home Services) and reporting and administrative functions as assigned.
• Attends staff meetings and training sessions as required.
• Performs other duties and assignments related to the CHOICE program, Social Services department, and company special projects as deemed necessary and appropriate.

Education, Experience and Qualifications:

• Associate Degree or equivalent preferred; comparable work experience in lieu of formal education will be considered.
• Must be able to work well with persons of all ages, especially elderly people.
• Must be familiar and have moderate experience with Microsoft Office Suite including Outlook, Word, Excel, and SharePoint; experience with client management software Serv Tracker and data tracking software Well Sky or similar systems desirable.
• Be able to read, interpret and implement regulations, policies, and procedures.
• Must be able to maintain complex records and data;
• Valid California Driver's License and auto insurance as required by…