Service writer

Overview

The job duties of an Auto Service Advisor may include:

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test-driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints

Midas Auto Service prides ourselves on giving great customer service and meeting the needs of our customers is our top priority.

If you fill this position matches you then we encourage you to apply and we look forward to meeting you.

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using knowledge of products and services to provide information about parts and service options to customers.
• Answering questions about service outcomes, scheduling, drop-off, and pick-up.
• Providing information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing a car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are communicated to customers and processing payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Compensation: $600.00 - $1,200.00 per week

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.