Encompass Administrator

Description

The Encompass Administrator oversees the day-to-day administration of the Encompass Loan Origination System (LOS).

This is a hands‑on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, which may include administering, customizing, and configuring the Encompass LOS; researching, analyzing, choosing, and designing enhancements to Encompass LOS and adding other complementary lending systems; and communicating and training users and stakeholders on changes and enhancements.

Business

Hours:

Monday – Friday 8:30AM – 5:30PM*

* Based upon business needs, our positions may require working flexible hours, including evenings and weekends.

This position is based in Anaheim Hills CA with the opportunity to work on a hybrid‑remote schedule consisting of 2 days in‑office and 3 days working remotely from home. This is not a fully remote opportunity.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, where you build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits, and a culture like no other!

In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement.

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you’re passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

• High School diploma or equivalent.
• Certified Encompass Administrator.
• 6+ years Ellie Mae Administration experience.
• In-depth understanding of the mortgage industry and loan origination lifecycle.
• Advanced knowledge in the Encompass program (LOS).

• Bachelor’s degree or equivalent experience.

• Proficiency in Microsoft Office applications (Outlook, Excel, Word, TEAMS, and PowerPoint).
• Decision Making, Monitoring Information, Building Customer Loyalty, Quality Orientation, Planning and Organizing, Continuous Improvement, Coaching and Mentoring.
• Proven ability to manage time, meet deadlines and prioritize.
• Clear, concise, and professional written and verbal communication.
• Strong problem‑solving and analytical ability with business process and procedures.
• Demonstrated success in a fast‑paced, high‑stakes environment is required.
• Aptitude for maintaining professional relationships with co‑workers is required.
• Strong organization and analytical skills, along with the ability to work well under pressure.
• Ability to manage priorities and workflow.
• A team player with versatility, flexibility, and a willingness to work within constantly changing priorities.

• Subject matter expert consistently identifying areas for enhancement and opportunities to improve efficiency, including deciding which customizations to develop, performing routine hands‑on maintenance and configuration, resolving escalated issues, and supporting and troubleshooting the Encompass platform for its users.
• Works under pressure in a deadline‑oriented environment with flexibility, open‑mindedness, and the ability to manage ambiguity and uncertainty.
• Efficiently solves problems, works well in an ever‑evolving environment, and contributes to team meetings and the overall information security process.
• Acts as primary interface between CU SoCal and Encompass LOS/ICE Mortgage Technology and any other third‑party vendor services tied to Encompass LOS.
• Participates as a core member of the process improvement team.
• Maintains and audits user access and security and overall system management.
• Maintains key reporting and…