Client Services Coordinator ; Anaheim, CA

Client Services Coordinator I (Anaheim, CA) page is loaded## Client Services Coordinator I (Anaheim, CA) locations:
Anaheim Hills Ops Center time type:
Full time posted on:
Posted 9 Days Agojob requisition :
W02853
** Please use Firefox or Chrome internet browser to complete this application**##
** Current Wescom Employees:
Please visit  the Career Center in Workday to search and apply for a current job opening.**##
** We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
** Salary Grade:156ESalary Pay Range for This Position:$65,688.00 - $95,268.00
*
* POSITION SUMMARY:

** The Client Services Coordinator I position is vital to the operations of Wescom Resources Group a CUSO of Wescom Credit Union providing core systems management and data processing for credit unions. This position is responsible for providing WRG’s hosted client base with an exceptional level of service for data processing, network connections and operational needs.

Provides immediate responses to clients regarding multiple core systems, processes, and connections. This position requires detailed technical and process knowledge of credit union operations, in-depth knowledge of Key Stone and/or Symitar core systems, IT services and network connections, and financial systems.

Manages the implementations of clients’ core systems needs relating to clients’ and new vendors’ connections, new and changes to job files processing, core releases and patches, disaster recovery testing, core programming, database storage and purge processes.

Builds and maintains strong and lasting relationships with Credit Unions’ executive management and staff becoming an extension of their team. Meets with assigned clients periodically to discuss and understand their goals and needs. Serves as the primary point of contact for client projects and concerns.

This position requires analytical skills for investigation and reporting, strong relationship building, communication and leadership skills.
** ESSENTIAL POSITION FUNCTIONS:
** Manages support needs, performs key tasks, organizes, and participates in meetings with clients, vendors and internal teams ensuring project goals are met by set deadlines. Serves as the single point of contact for multiple teams assigned to the client. Builds strong relationship with Client, Third-Party vendors, and Wescom Credit Union departments.

Takes ownership of urgent production issues, making them a priority until resolved. Organizes and leads troubleshooting meetings, engages all teams to ensure prompt resolutions.

Responsible for the release management of the Symitar, Corelation and/or FICS software. Schedules and communicates release and patch installs to the test and production platforms. Reviews and assists clients with new enhancements and functionalities to guarantee smooth implementation.

Responsible for the relationship between the CUSO and client (post-conversion), assuring service level agreements are achieved and exceeded. Develops, drives, and participates in planning efforts, operational changes, and corrective actions to assure continued service excellence.

Embodies WRG Core Values of Client Focus, Teamwork & Collaboration, Excellence,Integrity, and Continuous Improvement & Innovation.

Provides immediate response to clients including management of WRG help desk support. Is the primary resource for the client credit unions for all service activities, problem resolution and enhancement requests.

Able to work well in a fast-paced and challenging environment which includes continual monitoring and vigilance of client support channels, with fast service level response commitments which must be managed and adhered to across a multitude of clients. Works with and motivates others to accomplish objectives that fall within contractual service level commitments.

Analyzes data and make recommendations for improvement and/or development of new modules, procedures, and services.

Answers complex questions and provides technical support to customers, via telephone or through written correspondence.

Provides on-call remote support with testing…