Ecommerce Customer Support
Listed on 2026-10-17
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce, Retail Associate/ Customer Service -
Retail
Customer Service Rep, Ecommerce, Retail Associate/ Customer Service
- Aftermarket Harley-Davidson E-Commerce
Location:
Anaheim, CA
Job Type: Full-Time
Hours:
Tuesday
- Saturday, 8:00 AM - 5:00 PM Or Monday
- Friday, 8:00 AM - 5:00 PM (Overtime as needed)
Pay: $18-23/Hr DOE
About UsWe are a fast-growing e-commerce company specializing in aftermarket Harley-Davidson parts, accessories, and lifestyle gear. Our mission is to provide top-tier service and quality products to passionate motorcycle enthusiasts across the country. We pride ourselves on personalized service, expert product knowledge, and a team that rides as hard as it works.
Position SummaryWe're looking for a dynamic and knowledgeable Customer Support Specialist with a strong background in Harley-Davidson parts. You'll be the first point of contact for customers, responsible for providing exceptional support, solving problems, and turning inquiries into loyal customers.
Key Responsibilities- Provide prompt, friendly, and knowledgeable support via phone, email, chat, and text.
- Assist customers with fitment, product recommendations, order issues, returns, and general inquiries.
- Use Shopify and Gorgias (or similar platforms) to manage orders, tickets, and customer communications.
- Close sales by identifying customer needs and offering solutions that exceed expectations.
- Learn and stay up to date on all product lines including motorcycle audio systems, helmets, and gear.
- Collaborate with other departments (shipping, inventory, operations) to ensure customer satisfaction.
- Help build our knowledge base and contribute ideas to improve processes and customer experience.
- Strong knowledge of Harley-Davidson motorcycles and aftermarket parts.
- Outgoing personality - comfortable making and receiving calls, and engaging with customers.
- Willingness and enthusiasm to learn about motorcycle audio, helmets, and other accessory lines.
- Experience with Shopify and Gorgias (or similar platforms) strongly preferred.
- Excellent written and verbal communication skills.
- Problem-solver with a positive attitude and customer-first mindset.
- Able to multi-task in a fast-paced environment.
- A team player who enjoys working with others to reach a common goal.
- Previous e-commerce or motorcycle dealership experience.
- Experience riding or working on Harley-Davidsons.
- Sales experience or upselling ability.
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