Short Term Student Technology Support Services; STSS

Job Description

North Orange Continuing Education (NOCE) – a member of the North Orange County Community College District – invites applications for Student Technology Support Services hourly employees in the Basic Needs Student Technology Support Services (STSS) program under the Counseling and Student Services Department. Under the direction of the STSS Coordinator, hourly employees assist students in accessing and using NOCE’s technology resources and support the laptop and hotspot loan program.

This entry‑level technical position provides basic technology assistance to students in‑person, by phone, text, and email to ensure smooth daily operations within STSS. It is a temporary part‑time hourly position following a 13‑week on, 9‑week off schedule with the possibility of an additional contract.

• Provide basic technology assistance to students by responding to phone calls, emails, and in‑person drop‑ins.
• Help students sign in to school platforms (e.g., MyGateway Canvas).
• Support students in accessing their school‑issued email and Microsoft applications.
• Walk students through setting up or updating their passwords.
• Assist students with one‑time passwords (OTP) and two‑factor authentication.
• Help students connect to campus Wi‑Fi.
• Distribute laptops and hotspots to qualifying students, including during periods such as the start of each semester.
• Prepare laptops for students by completing the initial setup process.
• Conduct outreach to students who need to return devices.
• Deliver friendly, patient, and professional support to NOCE’s diverse student population, including English as a Second Language learners.

• Some post‑secondary coursework or experience working in education customer service or technology support.
• Experience assisting adult learners or working in a school library or community resource center setting.
• Proficiency in a language representative of NOCE’s student population (Spanish, Korean, Vietnamese, Chinese, Farsi, or Arabic).
• Familiarity with Canvas, Zoom, or MyGateway platforms.
• Experience collaborating with faculty, staff, and/or community leaders in programs and/or initiatives designed to assist historically underrepresented students achieve their educational goals.

• High school diploma or GED.
• Basic computer and internet proficiency, including familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams).
• Effective communication skills and a helpful, student‑focused attitude.
• Ability to follow written and verbal directions, work independently, and stay organized.
• Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Maximum of up to 26 hours per week; 38.5 weeks per fiscal year.