Permit Technician I​/II - Public Works

Permit Technician I

$27.85 - $35.54 Hourly ($57,928.00 - $73,923.20 Annually)

$31.61 - $38.42 Hourly ($65,748.80 - $79,913.60 Annually)

The City of Anaheim Public Works Department is seeking two (2) full‑time and (1) part‑time Permit Technician I or II to support the customer service counter. Permit Technicians provide customer assistance regarding permit application requirements and procedures, route plans to appropriate staff for review, and issue permits according to established procedures. Ideal candidates have strong computer skills, knowledge and experience in issuing right‑of‑way construction and grading permits, are highly team‑oriented, have exceptional attention to detail, and are thoroughly experienced in modern office procedures and technology.

Prior permit‑technician and municipal experience is highly desirable.

The Public Works Engineering Permit Counter is a customer‑centric unit focused on providing high‑caliber information and assistance to the general public, contractors, and engineers. As one of the front‑line representatives for the City, the unit strives to provide quality customer service experience.

Permit Technician I – 1 year of clerical support and customer service experience.

Permit Technician II – 2 years of permit issuance experience for a public agency or its equivalent; or journey‑level experience involving building design or construction work including public contact.

The City of Anaheim reserves the option to hire at either level based on candidate qualification and knowledge/skills/abilities demonstrated during the selection process.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

To view the complete essential functions, please consult additional documents.

• Provide information and assistance to the general public, contractors, and engineers at the permit counter, via e‑mail, and over the phone regarding permit application requirements and processes, Public Works standards and regulations, plan requirements and permit fees.
• Receive and review permit applications and related drawings for accuracy, completeness and compliance with established regulations; issue and record approved permits; calculate, collect fees and reconcile daily receipts; categorize permits by type, and revenue collected.
• Receive plan check submittals; route plans as appropriate for checking; receive approved plans to calculate fees; inform customers and developers of plan check status by researching an automated system, logs, and associated files.
• Prepare and maintain a variety of records on permit applications, plan submittals and approvals; research incomplete files including applicable fees due and new permits issued.
• Enter and maintain license information and workers’ compensation insurance information in the Permit System database.
• Receive plans and issue permits for right‑of‑way construction or impacts, and grading and/or drainage improvements. Ability to view and interpret basic GIS utility and right‑of‑way maps.
• Perform related duties and responsibilities as required.

Experience: One year of administrative support or customer service experience, including experience reviewing public works code requirements. Direct contact with the public is desirable.

Knowledge of: Principles and practices of effective customer service and permit application review, modern office procedures, methods and equipment, including computers; permit system data filing and retrieval; use of Microsoft Office software; principles of basic report preparation; principles and procedures of record keeping.

Ability to: Understand and interpret applicable codes, ordinances, and regulations; classify, compute, tabulate and categorize data and information for permit process; respond to requests and inquiries from the general public; operate office equipment including computers, printers, an automated tracking system and software programs including spreadsheet applications;…