Personal Service Coordinator

Summary

The Person al Service Coordinators (PSC) l/ll are responsible for coordinating the needs of each client and family assigned to their caseload.

• Conducts intake and completes comprehensive evaluation of each client’s life situation including problems and needs, and with client’s participation and consent, prepares a detailed plan of care.
• Responsible for assisting clients with developing and implementing a personal plan of care, as well as facilitating access to and providing community resource linkage and managing the process to include monitoring effectiveness of support services including both client and provider participation.
• Provides professional care to clients by maintaining regular contact (e.g. client home visits) to provide personal support, consultation, confront challenges and provide a direct, pro‑active approach to care that includes guidance and instruction.
• Maintains daily record of work activities, including completion of service progress notes and billing forms per Pathways and contract standards and in compliance with Short Doyle/Medi‑Cal requirements related to case management.
• Meets monthly productivity requirement per hours established.
• Develops and maintains professional working relationships with agencies and service providers.
• Maintains and ensures HIPAA standards, ethical standards and professional boundaries with all staff and clients.
• Is able to work independently and make sound decisions without close supervision.
• Transports clients when necessary and according to program guidelines. Use of personal car or vehicle is required.
• May be assigned designated after hours phone response duties.
• Other duties as assigned or necessary to support the department/program, office and/or the company.

• All duties as specified in Personal Service Coordinator l.
• May conduct 5585/5150 evaluations and may possess designation under LPS 5585/5150.

• Provide the best customer care possible
• Identify and build upon the strengths of consumers, coworkers, and the communities we serve
• Support consumers’ steps towards Recovery and Wellness
• Create an organizational culture that respects and celebrates the diversity of our consumers
• Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry

• None

• Under direct supervision of the Lead Personal Service Coordinator, Clinical Supervisor/Manager, or Program Director

• Bachelor's degree from an accredited university in human services or related field and one year related experience.
• Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their training and scope of practice.

• Bachelor's degree from an accredited university in human services or related field and four years related experience
• Up to two years of graduate education may be substituted for the experience requirement on a year‑for‑year basis
• Up to two years of post‑associate arts clinical experience may be substituted for the required educational experience in addition to the requirement of four years’ experience in a mental health setting.
• Can claim for mental health services (except psychotherapy), unplanned services and targeted case management within their training and scope of practice.

• Proof of: valid California Driver’s License and auto insurance, as well as proof of education are required.

• May be required to have knowledge of rehabilitation model.
• Excellent documentation and organization skills, interpersonal skills and good written and verbal communication skills.
• Intermediate level PC skills required.

• Office Environment (not remote position). Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, tablet, phone and/or general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Will require off-site travel 20% - local and out of state (meeting, county and/or client needs).
• Will use personal car or vehicle as required for travel and/ or transportation.
• Will travel for meetings, training, etc. as needed. However, not remote position.