Member Services Liaison, DVC; Anaheim, CA Bench

Join us at Disney Vacation Club® as a Member Services Liaison! The Member Services Liaison role is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our superb member-only lounges and at member-only events. They are stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.

The Liaison works in collaboration with and supports the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through Guest Service interactions! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, you are also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.

This position is located in our Theme Parks.

• Represent Member Services as part of the overall Disney Vacation Club® Team
• Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with several facets of the Member experience including My Disney Experience planning, general park knowledge, and various Membership management requests.
• Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
• Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
• Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
• Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
• Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
• Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.

• A personal cell phone is required for two factor authentication.
• Minimum two (2) years of Guest Service experience
• Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
• Affinity for opportunities where you can be of service to others
• Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
• Excellent written and verbal communication skills
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Proficiency in basic computer functions to operate in a Windows environment and other technologies
• Strong organization, planning, and follow-through skills, along with attention to detail
• Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
• Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts

• Knowledge of applications such as AMI/DBS, Connect Smart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
• Basic Food Safety Certification
• Bilingual skills in:
  Spanish, English, Japanese, Portuguese and French

Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candid with your request.

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