Director,OCVIBE F&B Concession Operations Job Anaheim area,California USA,Hospitality / Hotel / Catering

Director, OCVIBE F&B Concession Operations

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Mission:
To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision:
We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

The Director of Concessions provides strategic and operational leadership for all concession operations across Honda Center, the Grove of Anaheim, and the Concert Hall. This position is responsible for driving financial performance, operational excellence, guest satisfaction, and team development while ensuring consistent execution across multiple venues and event types. The Director partners cross-functionally to develop innovative food and beverage programs, maximize revenue opportunities, and position the concessions business for long-term growth.

Responsibilities

Own the overall financial performance of concessions across all venues
Analyze operating performance and implement strategies to improve profitability
Identify and execute revenue-generating initiatives through pricing, menu optimization, technology, and operational efficiencies
Partner cross-functionally with Culinary, Sales, Marketing, and Venue Operations teams to deliver seamless event experiences
Ensure consistent execution, service standards, and operational excellence across all locations
Develop venue-specific operating plans while standardizing best practices where appropriate
Direct event readiness, staffing strategies, inventory planning, and operational execution for sporting events, concerts, family shows, and special events
Support pricing strategies, packaging, and menu development in partnership with Culinary and Sales teams
Foster a culture of accountability, collaboration, continuous improvement, and hospitality
Forecast demand and staffing needs based on the event calendar and business trends
Champion a hospitality-first culture that consistently exceeds guest expectations
Improve guest flow, reduce wait times, and enhance overall speed of service
Ensure food quality, cleanliness, presentation, and service standards remain consistently high
Develop and maintain standardized operating procedures across all concession locations
Evaluate emerging industry trends and recommend new concepts, technologies, and operational enhancements
Ensure compliance with all health, safety, and sanitation regulations across all venues and events
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Qualifications

Bachelor's degree in Hospitality, Business Administration, Restaurant Management, or a related field, or equivalent experience
7–10 years of progressive food and beverage leadership experience
Minimum of 7 years leading high-volume concessions or multi-unit food service operations
Demonstrated success managing P&L performance and operational excellence
Experience leading large management and hourly teams
Strong analytical, financial, communication, and leadership skills
Strong financial acumen in food costing, labor management, and beverage cost control
Passionate about fostering teamwork, delivering exceptional guest experiences, and building strong community relationships
Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment
Exceptional communication, presentation, and interpersonal skills
Strategic leader and creative problem solver
Proficient in Microsoft Office…