Houseperson at Cortona Inn & Suites

Houseperson and Public Area Attendant In this dual role as a Houseperson and Public Area Attendant, you will be an integral part of ensuring that guests enjoy a pleasant and comfortable stay at the hotel. Your primary responsibilities will include maintaining the cleanliness and organization of both the hotel's public areas and assisting with guest requests. You will be actively involved in cleaning hallways, mopping floors, taking out trash, tending to outdoor areas, and more ensuring a pristine and welcoming environment for all guests.

Success in this role not only requires excellence in maintaining the hotel's public areas but also a positive attitude, strong teamwork skills, and a commitment to providing exceptional service to enhance the overall guest experience.

Essential

Job Duties and Responsibilities (Other duties may be assigned):

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Clean and maintain public areas and outside areas while assisting with guest room setup
• Support room attendants by delivering necessary supplies and linens to guest rooms, helping streamline the cleaning process
• Ensure all necessary housekeeping supplies, such as toiletries, cleaning agents, and linens, are stocked and replaced as needed to support the housekeeping team
• Safely and efficiently operate cleaning equipment, such as vacuum cleaners and floor polishers, following standard operating procedures to maintain cleanliness standards
• Identify any maintenance issues or damages in hotel areas and report them promptly to the appropriate department for timely resolution
• Helps deliver linen to storage
• Promptly attend to and resolve any guest requests related to housekeeping services, ensuring high levels of guest satisfaction
• Assist in delivering linens and supplies to storage areas, room attendants, ensuring they are organized and ready for use
• Follow all safety and security protocols to maintain a safe working environment for guests and colleagues
• Work closely with team members to achieve departmental goals and deliver exceptional laundry services
• Maintain hotel standards by managing housekeeping tasks to meet guest expectations, which includes handling lost and found items and ensuring the privacy and security of guest belongings
• Follow environmentally friendly practices and procedures to contribute to the hotel's sustainability initiatives

Other Essential Duties: (Continued)
• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
• Must maintain high standards of personal appearance and grooming
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work
• A minimum of 1 year of progressive experience in hotel housekeeping
• Minimum age requirement of 18 years

Knowledge and

Skills:

• Proficiency in multitasking is essential
• Ability to meet the needs of others in a dynamic and fast-paced setting
•…