Front Desk Agents at Springhill Suites-Fairfield Inn Marriott

We are hiring part-time and full-time Front Desk Agents.

The Front Desk Agent plays a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This position involves managing check-ins and check-outs, while maintaining the highest standards of customer service. Success in this role requires strong attention to detail, excellent organizational skills, and effective communication abilities. The Front Desk Agent collaborates with various departments to promptly address guest needs, ensuring their satisfaction.

A successful Front Desk Agent not only excels in front desk procedures but also exhibits a positive attitude, strong interpersonal skills, and a commitment to fostering a cooperative team environment, ultimately enhancing the overall guest experience.

Essential

Job Duties and Responsibilities (Other duties may be assigned):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

Greet and assist guests during check-in and check-out, ensuring a smooth and pleasant experience

Address guest inquiries and resolve complaints promptly and courteously

Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are addressed

Handle daily front desk operations, including cash transactions and shift reports

Be knowledgeable about hotel services, amenities, and local attractions to provide helpful information to guests

Uphold and follow hotel policies and procedures to ensure compliance

Create a welcoming and friendly environment for guests and team members

Other Essential Duties: (Continued)
Attends hotel and department meetings and other functions required by management

Communicates all pertinent information to all department heads

Must be available to work weekends and holidays

Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes

Must maintain high standards of personal appearance and grooming

Wears name tag at all times when at work

Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers

Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations

Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace

Be familiar with all policies and hotel rules, and hotel terminology

Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work Qualifications Requirements:

A minimum of 1 year of progressive experience in hotel front desk Minimum age requirement of 18 years

Knowledge and

Skills:

Ability to manage multiple tasks simultaneously while maintaining high levels of customer service and efficiency

Ability to meet the needs of others in a dynamic and fast-paced setting

Strong verbal and written communication abilities to effectively interact with guests, team members, and management

Capable of quickly identifying issues and implementing effective solutions to maintain smooth front desk operations

Efficiently prioritize tasks and manage time to meet deadlines and handle high volumes of guest check-ins and check-outs Meticulous in handling guest requests, processing transactions, and maintaining accurate records

Prepared to handle emergencies and unexpected situations calmly and effectively, ensuring the safety and satisfaction of guests

Reasoning Ability:

Front Desk Agents must possess strong reasoning skills to effectively handle their responsibilities. They are required to exercise sound judgment in resolving guest inquiries and addressing issues promptly. Attentive listening is essential to ensure guests feel heard and their concerns are efficiently resolved.

Physical Demands:

Reasonable accommodation may be arranged to assist individuals with disabilities in performing these essential functions.

Continuous standing

Frequent walking

Limited sitting

Normal neck motion

Maximum carrying weight up to 10–50 pounds (e.g., guest luggage)
Carrying distance up to 20 feet Moderate reaching

Intermittent overhead lifting

Frequent waist to chest level lifting

Intermittent floor level lifting

Occasional climbing on stool

No crawling

Seldom balancing

Seldom crouching

Intermittent kneeling

Intermittent pushing and pulling maximum weight up to 150 pounds…