Front Office Manager

## Front Office Manager Apply:
On-Site:
JW Marriott Anaheim - Anaheim, CA:
Full time:
Posted Today:
JR119830
** About Us
** At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine.

Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
** Compensation
* * Salary Range: $80,000.00 - $85,000.00 Annually### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No
** Overview
* * Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.###
** Essential Duties and Responsibilities
*** Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
* Implement company and franchise programs.
* Prepare forecasts and reports and assist in the development of the room’s budget.
* Monitor and maintain the front office systems and equipment to ensure their optimum performance.
* Track guest satisfaction surveys and maximize usage of the guest response tracking system.
* Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
* Communicate both verbally and in writing to provide clear direction to staff.
* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
* Develop strong relations with the sales team to discuss and implement…