Spa & Salon Manager

Orange County, California

Luxury Hospitality 4-Diamond Property

Luxury Hospitality 4-Diamond Property, The Westin Anaheim Resort is a premier luxury hotel located in the heart of Anaheim, offering elevated accommodations, exceptional dining experiences, and a world-class service steps away from major attractions and business hubs. As distinguished member of Marriott's brand portfolio, we are committed to delivering outstanding guest experience while fostering a culture excellence, innovation, and teamwork.

• Be part of an award-winning AAA Four-Diamond luxury hotel recognized for exceptional hospitality and service.
• Collaborate with a talented team of hospitality professional dedicated to driving performance and exceeding guest expectations.
• Enjoy a competitive salary, comprehensive benefits package, and valuable Marriott associate perks.

Responsible for managing and supervising all areas of the spa, hair and nail salon, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin, hair and nail care, fitness and wellness, massage, program coordinating, reservations, and reception desk. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

• Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms and Retail).
• Interview and select job applicants as well as effectively supervise, discipline, and give performance evaluations for spa employees. Foster positive employee morale.
• Responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related products, according to standards and budget to ensure smooth operation.
• Oversee the operation of equipment and cleanliness in all spa and salon areas and coordinate special requirements with Housekeeping, Laundry, and Engineering.
• Effectively integrate the Spa with the Hotel operations wherever possible and in accordance with the direction of Spa trends.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service.
• Create retail purchase orders in accordance with pars and budget. Organize and facilitate monthly and quarterly retail inventory.
• Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners.
• Assist all Spa and Salon departments with internal standards testing.
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa and salon promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa and salon services are included in all property-related marketing and advertising.
• Identifies and recommend new products and product enhancements to remain competitive in the market.
• Manage day-to-day salon operations to ensure smooth service delivery, a clean environment, and adherence to state board sanitation and safety regulations.
• Oversee appointment scheduling, client intake, and service flow to optimize chair/station utilization and minimize wait times.
• Manage retail and professional inventory, conducting weekly audits, monitoring product usage, and placing vendor orders to prevent stockouts.

• Monitors and manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa and salon controllable expenses such guest amenities, linen expense, professional salon products,…