Housekeeping Manager ("Gerente del Departamento de Limpieza"

Housekeeping Manager

Hotel Lulu - Anaheim, CA 92802

POSITION PURPOSE

A Housekeeping Manager is responsible for overseeing the cleanliness, organization, and safety of a facility, typically in hotels, hospitals, or similar establishments. They supervise a team of housekeepers, ensuring tasks are completed efficiently and standards of hygiene and presentation are maintained. This role also includes managing budgets, inventory, and staff development.

ESSENTIAL RESPONSIBILITIES

• Plan and organize the cleaning of all guests' rooms and public areas.
• Provide daily cleaning assignments to the housekeeping staff.
• Ensure that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Conduct inspections of guest rooms and public areas to ensure the hotel's cleanliness standards are being followed.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Ensure all housekeeping departmental payroll and expenses are managed to meet the approved operating budgets and forecast.
• Establish administrative rules and regulations, policies, and procedures for the department.
• Post room occupancy records.
• Participate in MOD shifts to respond to any guest or safety issues.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Determine appropriate staffing levels for forecasted business and schedules staff members accordingly.
• Monitor and utilize property procedures for guest calls as well as Housekeeping preventative maintenance projects.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster best possible service to all guests.
• Attend all scheduled training, departmental and hotel meetings and activities, promote positive working environment for all associates, and follow guidelines and procedures set forth in employee handbook.
• Maintain cleanliness and organization in department.
• Records inspection results from the management team on a tracking log and inspects as needed.
• Complete monthly linen and OS&E inventories.
• Ensure all back of house and front of house areas are organized and cleaned at all times.
• Maintain standards of hotel cleanliness and a consistent positive guest experience.
• Monitor and respond to Guest Satisfaction Surveys and guest comments via third party sites, comments card etc. Address guests complaints regarding housekeeping service or equipment.
• Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
• Recruit and select qualified candidates, provide staff members with the orientation and training needed to understand expectations and perform job responsibilities.
• Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
• Communicate performance expectations and provide staff members with on-going feedback.
• Be familiar with all company policies and benefits.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of…