Associate Engineer, Field Services

Job Summary

Associate Engineer, Field Services – Join IT Solutions
, a nationally recognized Managed Service Provider with 25+ years of experience. The role supports multiple on‑site clients, handling escalated inquiries, and delivering excellent customer service while staying ahead of technology trends.

• Travel to client offices as required; non‑travel days spent at IT Solutions (on‑site or remote).
• Install and configure workstations, laptops, printers, routers, and other peripheral equipment.
• Answer technical service calls and create customer tickets.
• Triage and resolve customer issues, documenting root cause and resolution.
• Provide phone and on‑site support with an enthusiastic, customer‑focused attitude.
• Escalate tickets to appropriate groups and ensure timely updates to customers.
• Analyze logs, troubleshoot incidents, and perform routing incident analysis.
• Collaborate with advanced technician groups and vendors to resolve issues and provide status updates.
• Coordinate with client’s internal service and project coordinators.

• Comfortable with client‑facing activity.
• Strong oral and written communication skills.
• Excellent organization and attention to detail.
• Passion for problem solving and continuous improvement.
• Exceptional multi‑tasking in a fast‑paced environment.
• Understanding of Microsoft 365, Active Directory basics.
• Hardware troubleshooting (printers, laptops, etc.).
• Ability to lift at least 50 pounds and climb step ladders.

• Bachelor’s Degree or equivalent field experience.
• 3 years in a helpdesk role managing reported issues.
• 2+ years as a Network Administrator installing, configuring, and troubleshooting network, data center, and security technologies.
• Experience with Windows Desktop and Server (2012–current).
• Experience with Office 365 Exchange online and Microsoft Exchange 2013–current.
• Experience with firewalls or VPNs:
  Cisco Any Connect, Meraki, Sonic Wall, Fortinet, etc.
• Proficient with ticketing systems such as Connect Wise Manage.
• Knowledge of networking products (Ubiquiti, Ruckus, Aruba, VMWare, Dell, Adobe, etc.).
• Active Directory administration and Office 365 management.
• PC/Workstation migration and setup.
• Remote Management Tools support.

• CompTIA A+, Microsoft Windows, Apple macOS certifications (preferred).
• Proficiency with latest Microsoft Office suite.
• Valid driver’s license and reliable transportation; majority of work is at client offices in the Anaheim, CA area (mileage reimbursed).

Base salary: $27–$31 USD hourly, plus performance-based bonus.

• Rich medical and prescription plans
• Dental & Vision coverage
• Paid holidays and flexible PTO
• 401(k) / Roth 401(k) with Safe Harbor matching
• Stock Appreciation Rights
• Company‑paid life, long‑term and short‑term disability insurance
• Company‑paid mental health and financial wellness services
• FSA for medical and dependent care; HSA option with compatible plan
• Company‑paid training, materials, and exams
• Performance‑based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.