Desktop Support Technician - Onsite in Anaheim, CA - Long Term

Desktop Support Technician – Fully Onsite in Anaheim, CA – Long Term

The Onsite Desktop Support Technician provides hands‑on technical support for business end users in a Windows‑based environment. This role supports endpoint devices, user access, and core workplace technologies while delivering a high‑quality customer experience. The position is 8‑hour full‑time and scheduled for either an early morning shift or a mid‑morning shift.

• Provide onsite desktop support for end users across Windows laptops and desktop PCs
• Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
• Perform new‑hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
• Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
• Provision and deprovision phone system users and extensions as requested
• Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
• Configure and support multi‑factor authentication (2FA/MFA) for authorized users
• Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
• Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
• Work within a ticketing system to document work performed, update status, and meet SLAs
• Contribute to and maintain technical documentation and knowledge‑base articles

• 2+ years of desktop support or service desk experience in a business environment (onsite preferred)
• Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
• Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
• Familiarity with MFA/2FA enrollment and remote access support
• Comfortable working with ticketing systems and documentation/knowledge‑base practices
• Professional communication skills and a customer‑service mindset
• Ability to work independently onsite and coordinate effectively with remote teams

• Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests)
• Exposure to phone system administration and/or physical access/badge systems
• Basic understanding of networking fundamentals (DHCP, DNS, Wi‑Fi troubleshooting)
• Prior experience supporting in a server room or data closet environment
• Full‑time onsite role
• Shift options: early morning or mid‑morning schedule (based on business need)
• Requires occasional lifting/moving of IT equipment and working in a server room environment when needed

Contract to hire – 6 to 9+ months minimum contract