IT Infrastructure Manager

Salary Range: $ To $ Annually

Company

Summary:

For over 60 years, Meri Cal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden, UT, we transform ideas into high-quality products—from research and development to the finished products. Our team, with over 30 years of combined experience, is dedicated to crafting exceptional gummies, probiotics, tablets, capsules, chewables, and powders using clinically backed ingredients.

At Meri Cal, we don’t just meet expectations—we exceed them, every time. Join us and be part of a dynamic, forward-thinking team shaping the future of nutrition!

The Opportunity:

The IT Infastruc Manager is responsible for the management, coordination, and oversight of Meri Cal's infrastructure environment, including network, cloud, server, endpoint, telecommunications, cybersecurity, and business continuity services.

This position serves as the primary liaison between Meri Cal and its third-party Managed Service Provider (MSP), ensuring infrastructure services are delivered in accordance with business requirements, service level expectations, and organizational priorities.

The IT Infrastructure Manager will coordinate infrastructure-related projects and activities, support technology procurement efforts, oversee vendor relationships, and assist in the planning and scheduling of network, infrastructure, cybersecurity, and business continuity initiatives. The role works closely with business leaders, external technology providers, and Meri Cal's third-party procurement team to ensure technology investments support operational objectives and future growth.

What You’ll Do:

• Approximately 300 users across multiple platforms.
• Manufacturing, warehouse, laboratory, and corporate operations.
• Hybrid cloud and on-premises infrastructure environment.
• Microsoft 365 and Azure ecosystem.
• Third-party Managed Service Provider support model.
• Regulated manufacturing environment.
• Enterprise application supporting manufacturing, quality, supply chain, customer service, and finance functions.

Infrastructure Operations & Service Delivery

• Oversee day-to-day infrastructure operations supporting business and manufacturing activities.
• Monitor infrastructure performance, availability, reliability, and service quality.
• Coordinate resolution of infrastructure-related incidents, outages, and escalations.
• Ensure infrastructure services support business continuity and operational objectives.
• Review service metrics and identify opportunities for operational improvement.
• Maintain awareness of infrastructure risks and recommend corrective actions as necessary.

Managed Service Provider Oversight

• Serve as the primary relationship manager for Meri Cal's Managed Service Provider.
• Conduct regular operational and service review meetings.
• Monitor service delivery performance and compliance with service level agreements.
• Coordinate infrastructure support activities provided by external technical resources.
• Escalate and manage vendor performance issues when necessary.
• Evaluate recommendations from service providers and ensure alignment with company objectives, standards, and budget requirements.

Infrastructure Project Planning & Coordination

• Coordinate infrastructure projects and technical initiatives across the organization.
• Assist in planning and scheduling infrastructure maintenance activities and technology implementations.
• Support initiatives including:
  • Network upgrades and enhancements
  • Cloud and infrastructure modernization projects
  • Server and storage improvements
  • Telecommunications upgrades
  • Cybersecurity initiatives
  • End-user technology deployments
  • Disaster recover and business continuity activities
• Coordinate stakeholders, vendors, and technical resources to ensure successful project execution.
• Track project milestones, risks, dependencies, and deliverables.
• Partner with Meri Cal's third-party procurement team on infrastructure-related sourcing and purchasing activities.
• Support hardware, software, telecommunications, and service procurement efforts.
• Participate in vendor evaluations, contract renewals, and budgeting discussions.
• Assist with technology investment planning and vendor management activities.
• Maintain productive relationships with infrastructure vendors and service providers.

Cybersecurity & Business Continuity

• Coordinate with internal and external partners to support infrastructure security…