Director, Systems Integration & AI Analytics

Job Category: Information Technology

Requisition Number: DIREC
010169

Showing 1 location

Join the Pacsun Community

Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We’re a lifestyle brand built with and for the next generation, bringing together the culture, creativity, and self-expression that define youth today.

Our curated assortment features some of the most relevant brands and styles in the world, including adidas, Brandy Melville, Fear of God Essentials, alongside Pacsun’s own labels and exclusive collaborations.

But Pacsun is more than what we sell. It’s the community we build.

This is Pacsun. Built with culture. Powered by community.

____________________________________________________________________________________________

About the Job:

The Director, System Integration and AI Analytics, will define and lead Pacsun's enterprise strategy for AI Analytics, Business Reporting, Data Model and Data Warehouse, and System Integration. This role owns the roadmap for embedding machine learning, generative AI, and predictive/prescriptive AI analytics into retail operations, merchandising, and customer experience, while ensuring the underlying data and integration architecture can support it  Director partners with the technical and cross-functional executives to prioritize AI investments, governs responsible and secure use of AI across the business, and leads a team of engineers, analysts, and integration specialists.

This position requires hands‑on depth in AI/ML platforms, Snowflake, Microstrategy, and enterprise integration technology (Mulesoft), along with the judgment to translate emerging AI capabilities into measurable retail impact.

A day in the life, what you’ll be doing:

• Own Pacsun's AI analytics and business reporting roadmap, prioritizing use cases by business value, feasibility, and ROI in partnership with executive stakeholders.
• Prepare and govern the enterprise data landscape for AI use cases, including data readiness for retrieval-augmented generation (RAG), feature engineering, model training pipelines, and vector data stores.
• Establish and enforce responsible AI practices, including model risk review, bias and accuracy monitoring, data privacy, and compliance with emerging AI regulations and internal governance standards.
• Direct the design, development, and maintenance of scalable enterprise Business Intelligence and system integration solutions that support AI-driven decision-making.
• Oversee integrations across key enterprise systems — Microsoft D365, Manhattan OMS, Manhattan POS, EDI, and Mulesoft — ensuring the integration layer can reliably feed AI and analytics workloads.
• Own the Snowflake data platform and Microstrategy BI environment, ensuring performance, scalability, and governance as AI adoption grows.
• Partner with cross-functional leaders to align AI, data, and integration strategy with Pacsun's next ERP and Financial System transformation.
• Evaluate and manage third-party AI tools and vendor partnerships, ensuring solutions meet security, data governance, and integration standards.
• Create and maintain data and AI architecture documentation, including model inventories, data flow diagrams, and governance frameworks.
• Lead ETL/ELT and OLAP development to ensure efficient, trustworthy data pipelines feeding both traditional BI and AI/ML systems.
• Act as the primary liaison between IT, data science, and business stakeholders to prioritize AI and data-related initiatives.
• Track emerging AI technologies and retail industry trends, recommending where new capabilities can create competitive advantage.
• Mentor and manage a team of BI developers, analysts, and integration…