Enterprise Productivity and Collaboration Tool Service Manager

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Applicants must have current work authorization when accepting an ITS staff position. We are unable to sponsor or take over sponsorship of an employment Visa for staff.

Information Technology Services (ITS) is the center for IT services and support at UC Santa Cruz. We are a team of diverse, enthusiastic people with a mission to deliver exceptional, modern, accessible, and secure technology services and support to nearly 25,000 students, faculty, and staff. We are constantly striving to meet the evolving needs of our campus while fostering a culture that embraces the rich variety of perspectives and experiences within our community.

We are looking for people who are curious, hard-working, resourceful, kind, and committed to inclusion. We strive to continually improve service quality, experience, and value for UC Santa Cruz students and employees, and we are in search of people who can help our team continue to meet that goal. ITS is committed to strengthening our internal values of equity, work-life balance, and fostering a supportive culture.

Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff. We encourage you to apply, even if you do not believe you meet every qualification for the position but possess transferable skills and experience.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

This position applies advanced IT professional concepts and campus objectives to identify solutions to highly complex issues and client requirements across multiple areas of information technology specialization. This position independently researches and recommends solutions that require an in-depth evaluation of variable functional, technical, process, and policy factors.

The successful candidate is a versatile IT professional capable of straddling IT service management, technical project management, strategic application oversight, and client engagement. They build strong relationships with stakeholders across all levels of the university, facilitate user communities of practice, serve as a strategic bridge between clients, vendors, and technical teams, and manage services with campus-wide impact. Leveraging deep technical comprehension of application architecture, system configurations, and code modifications, they critically evaluate technical options and direct technical teams in delivering solutions.

This role takes independent responsibility for service, project, and application portfolio governance to ensure the stability, security, and functional fit of enterprise SaaS applications while collaborating within a service team to achieve shared portfolio goals.

Budgeted Salary: $121,280 - $130,788/year. Salary commensurate with skills, qualifications and experience.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week:
  Mon-Fri
• Shift Includes:
  Day

Employee Classification: Career appointment

Job End Date: None

Work Location: Remote

Union Representation: TX Union

Job Code Classification: 006662 (INFO SYS ANL 4 TX)

Travel: Never or Rarely

• Independently manage multiple, highly complex service offerings and portfolio components using professional judgment and expertise to plan, execute, and evolve services in alignment with organizational vision and goals.
• Develop and manage the service lifecycle and roadmap in consultation with ITS leadership and functional specialists to deliver value for clients, including service definition and design, service catalog management, user experience research, service benchmarking, service transition, and service retirement activities.
• Identify, evaluate, and recommend new technology solutions and service…