Senior Software Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly motivated Software Engineer - Support to ensure the stability, availability, performance, and operational excellence of critical enterprise applications, APIs, and cloud platforms. This role is responsible for providing advanced production support, leading incident resolution efforts, driving root cause analysis, and collaborating with cross-functional teams to maintain highly reliable services.

The ideal candidate will possess strong troubleshooting skills, experience supporting large-scale applications, and a passion for continuous improvement through automation, observability, and AI-enabled solutions.

You will enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Provide Level 3 production support for enterprise applications, APIs, cloud services, and integrated business platforms
• Investigate, troubleshoot, and resolve complex production incidents, service disruptions, and customer-reported issues
• Lead incident response activities, facilitate bridge calls, coordinate recovery efforts, and provide timely stakeholder communications during major outages
• Perform detailed root cause analysis (RCA) and drive corrective and preventive actions to prevent recurring issues
• Manage incidents throughout their lifecycle, ensuring proper documentation, escalation, resolution, and post-incident review activities
• Support production deployments, release validations, and maintenance activities
• Participate in a 24x7 on-call support rotation and provide after-hours support for critical business-impacting incidents

• Develop and maintain support runbooks, troubleshooting guides, knowledge articles, and operational documentation
• Identify recurring issues and recommend processes, configuration, monitoring, or system improvements to enhance platform stability and reliability
• Support problem management efforts by identifying trends, recurring defects, and opportunities for service improvement
• Collaborate with engineering, infrastructure, database, cloud, network, and security teams to resolve cross-functional production issues
• Support disaster recovery testing, resiliency validation, and operational readiness activities
• Adhere to ITIL Incident, Problem, Change, and Service Management processes

• Utilize monitoring and observability tools such as Splunk, Dynatrace, Grafana, Azure Monitor, Application Insights, or equivalent platforms to monitor system health and performance
• Analyze application, system, API, and database logs to diagnose and resolve production issues
• Create and maintain dashboards, alerts, and operational reports to improve service visibility and incident response
• Leverage enterprise-approved AI tools and automation solutions to streamline workflows, accelerate troubleshooting, and improve operational efficiency
• Drive continuous improvement initiatives through automation, scripting, and process optimization

• Support applications and services hosted on modern cloud platforms and distributed architectures
• Partner with development teams on deployments, platform upgrades, migrations, modernization efforts, and operational readiness reviews
• Support capacity planning, performance tuning, vulnerability remediation, certificate management, and compliance initiatives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 4+ years of experience in production support, application support, or software engineering
• 4+ years of experience supporting large-scale enterprise…