Operations Specialist

Job#: 3056815

Job Description: Operations Specialist

Location: (Remote)

Schedule is Sunday to Thursday 3pm PST to 12am PST

This organization is seeking an Operations Specialist to join the Global Network Operations Center. The successful candidate will leverage systems and networking experience to provide proactive monitoring and incident response for services across global operations. The role focuses on the rapid detection, triage, and mitigation of user-impacting issues alongside the continuous improvement of service operations. Critical responsibilities include adjusting monitoring parameters, tuning signal-to-noise correlation patterns, and updating essential documentation.

The standard shift schedule is Sunday through Thursday, from 3:00 PM PST to 12:00 AM PST.

• Monitor inbound communications across all streams to ensure production incidents are identified and tracked.
• Employ systems, network, and cloud knowledge as a first responder to triage problems and improve detection accuracy.
• Drive user-impacting issues to resolution and perform routine follow-ups on active incidents.
• Process routine requests for access, access control lists (ACLs), network configurations, and systems maintenance.
• Adjust alert triggers to reduce false-positive notifications and improve monitoring efficiency.
• Manage engagement, documentation, and stakeholder communications during critical service outages.
• Review, correct, and tune documentation including runbooks, troubleshooting guides, and standard operating procedures.
• Build positive and collaborative relationships across various departments to solve complex challenges.

Education: A degree in Computer Science, Information Technology, or a related technical field, or equivalent practical systems operations experience.

Experience: Demonstrated professional experience in systems operations, network monitoring, or incident response within an enterprise environment.

Technical

Skills:

Fundamental knowledge and hands-on experience in the following technology areas:

• Linux administration, including bash scripting, debugging, and system tuning.
• Networking fundamentals, including triage, packet loss analysis, routing, and ACLs.
• Monitoring tools such as Prometheus, Grafana, Elasticsearch, Kibana, Datadog, Cloud Watch, Google Cloud Platform Operations, or Logic Monitor.
• Alert correlation platforms such as Big Panda, Science Logic, or Tivoli/Netcool.
• Cloud services and architecture utilizing AWS, Google Cloud Platform, or Open Stack.
• Service operations frameworks and workflows, including ITIL, incident management, and change management.
• Logging technologies such as Splunk, Sys Log, ELK Stack, and grep.
• Source control and CI/CD tools, including Git Hub Enterprise, Perforce, SVN, Jenkins, Argo, or Spinnaker.
• Configuration management systems such as Puppet, Hiera, Terraform, Terragrunt, Ansible, or Consul.
• Container computing and orchestration using Docker, Kubernetes, or Service Mesh.
• Proxies and load balancing technologies including Nginx, HAProxy, or Envoy.

• Strong analytical skills with a passion for troubleshooting novel, complex technical problems.
• Proven ability to collaborate with partners across all levels of an organization to resolve emergent issues.
• Experience analyzing system metrics and log data to perform root-cause analysis and improve workflows.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our…