Technology Services Technician

- 100% employer contribution towards employee and family premiums
- Award-winning schools
- Community with World-famous attractions

Under the direction of a school site principal or the Director of Information Systems, maintain school site computers, associated peripherals, and other technology equipment; provide technical support to school site administration, staff, and students; and be a liaison between school site personnel and district-level technology support staff; performs related duties as assigned.

The Technology Service Technician is responsible to site and District administrators for maintaining computers, peripherals and other technology equipment and software. The Technology Service Technician level is determined by the technology labor allotment in accordance with the formula set forth below. The Technology Service Technician I level is primarily responsible for computer troubleshooting, whereas the Technology Service Technician II performs complex duties, spends more time in developing standard software imaging, facilitating conformance to process standards, prioritizing work orders, and providing basic technology training.

• Required:
  
  Graduation from high school, supplemented by specialized training in basic computer programming or a related field.
• Preferred:
  Computer-related Associate of Arts degree.

• Required:
  
  Two years of responsible work experience in the operation and management of technology systems and equipment.

• License/Insurance Certification
  • Access to reliable transportation for job-related travel.
  • Industry Certification
    • A+/Network +/IC3/MCP certification is desirable.

• KNOWLEDGE OF (Typically learned through formal training or education):
  • Methods, tools, and equipment used in the installation and diagnoses of technology equipment.
  • Apple, PC compatible computer hardware and peripherals such as disk storage devices, monitors, keyboards, CD-ROM, DVD, tape back-up systems and printers.
  • Windows Compatible Operating Systems and application software packages.
  • Interpersonal skills sufficient to work with students, teachers, and other district personnel.
  • Basic industry-standard networking problems.
  • Current computer network technology.
  • Proper use of diagnostic software programs sufficient to facilitate confirmation of correct system operations and/or software-level repair of computer system operations.
  • Safe working methods and procedures.
  • Basic record keeping techniques sufficient to keep records of service and inventory control.
  • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• SKILL TO (Typically attained through formal training or practice):
  • Multi-task while maintaining patience and flexibility.
  • Communicate clearly and concisely both orally and in written format, sufficient to understand direction and communicate relevant technical information to others.
  • Determine cause of technology equipment failure and take appropriate course of action to facilitate service and/or repair.
  • Read, interpret, and apply information and directions found in operation and user's manuals for technology equipment
  • Operate and maintain server(s) in a timely and efficient manner.
  • Explain technical problems in a manner understandable by other district personnel.
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• ABILITY TO (Typically a personal quality attained without formal training, education, or practice):
  • Adapt to changing priorities, technologies, and learn functionality of new equipment and systems.
  • Work independently and/or under indirect supervision.
  • Establish and maintain cooperative and effective working relationships with district staff, students, and others contacted in the carrying out of all job functions.
  • Learn and acquire new skills to keep up with advances in the use application of emerging technological advancements.
  • Organize time and complete all assigned work efficiently and within scheduled time lines.
  • Understand and carry out both oral and written instructions.
  • Stand, sit, and walk for extended periods of time.