Claims Manager

** JOB TITLE
** Claims Supervisor – Public Entity
** DEPARTMENT
* * Claims Services## ## COMPANY OVERVIEW Carl Warren & Company, a Venbrook Claims Services Company, is a nationwide Third-Party Administrator founded in 1944. The organization specializes in property and casualty claims management, subrogation recovery, and litigation management for private and public sector clients, insurance companies, and captives.

Clients rely on Carl Warren when unexpected events occur.  Culture is people-driven.  Teams collaborate, stay connected, and build a workforce with varied perspectives.  People drive the purpose, vision, mission, and values.
** Benefits include
*** 401k with employee match
* Medical, dental, vision, life, and disability insurance
* Paid Time Off
* Paid Holidays
* Paid Sick Leave
* Professional development programs
* Work-life quality and flexibility## JOB SUMMARY You lead, train, and support claims adjusters handling public entity Property and Casualty claims.  You ensure claim quality, compliance, and outcomes align with Carl Warren standards.  You partner with management to support client goals and team engagement.  This is a hybrid role requiring in-person collaboration.## POSITION REQUIREMENTS
* ** Communication Skills**  + Communicate clearly with adjusters, peers, and leadership  + Seek clarity when direction needs confirmation  + Deliver consistent messaging
* ** Problem Solving & Decision Making**  + Guide adjusters toward effective claim resolution  + Balance immediate actions with long-term outcomes  + Engage stakeholders on complex files
* ** Customer Service**  + Support a client-focused approach  + Respond promptly to internal and external needs  + Set and manage expectations
* ** Interpersonal Skills**  + Build trust across teams  + Lead with approachability and consistency  + Coach through feedback
* ** Strategic Thinking**  + Leverage internal and external resources  + Monitor resolution strategies  + Adjust approach based on outcomes
* ** Functional / Technical Expertise**  + Demonstrate strong claims investigation skills  + Apply litigation knowledge to claim strategy  + Maintain technical knowledge through continuing education## DUTIES & RESPONSIBILITIES
* Train and guide claims adjusters on Carl Warren claim handling standards
* Audit and review files to ensure quality and compliance
* Direct adjusters toward appropriate claim resolution
* Monitor customer service and address issues
* Support adjuster development and engagement
* Collaborate with management on claim and litigation strategy
* Attend in-person client meetings as required
* Participate in in-person team meetings
* Travel as needed
* Perform other duties as assigned## REQUIRED SKILLS & ABILITIES
* Leadership and coaching experience
* Strong knowledge of Property and Casualty claims
* Litigation experience preferred
* Knowledge of public entity claims
* Strong analytical and organizational skills
* Proficiency with Microsoft Office and claims systems
* Ability to manage competing priorities## EDUCATION & EXPERIENCE
* Five or more years handling Property and Casualty claims
* Five or more years of public entity experience preferred
* Three or more years leading or supervising staff
* Litigation management experience preferred
* College degree preferred
* Insurance designation preferred
* Ability to obtain and maintain required adjuster licenses## WORKING CONDITIONS
* Hybrid work environment
* Professional office setting for in-person meetings
* Required attendance at client and team meetings## POSITION TYPE & SCHEDULE
* Full-time
* Hybrid schedule
* Monday through Friday, 8:00 a.m. to 5:00 p.m., unless otherwise agreed

Salary up to $125k
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