Manager, Service Ops

On-Site

OT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USA

Full time

United States of America

OT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator is seeking a Manager, Service Operations to lead elevator service operations across the Anaheim and South Bay, California territory. This hands-on leadership role will oversee a team of field mechanics while managing customer service operations, budgets, parts, safety, audits, and related operational activities. You will partner closely with sales representatives and internal teams to deliver exceptional service to customers throughout the territory.

• Lead and support a team of field mechanics across the assigned service territory.
• Oversee day-to-day elevator service operations , including customer accounts, budgets, parts, safety, audits, and payroll activities.
• Coordinate staffing, job requirements, materials, and resources to support effective field execution.
• Provide operational support and participate in rotating evening and weekend coverage as required.
• Partner with sales representatives and participate in customer meetings.
• Maintain accurate tracking of orders and related service activity.
• Communicate effectively with mechanics, customers, sales representatives, and internal partners.

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• 3 to 5 years of elevator industry experience preferred
  , with strong knowledge of elevator and escalator service operations.
• Experience working with and supporting field mechanics or technical teams
  .
• Demonstrated leadership and communication skills
  , with the ability to collaborate effectively with field employees, customers, sales teams, and internal partners.
• Ability to work independently and apply practical knowledge of field operations, staffing, job requirements, and parts needs
  .
• Service sales or territory management experience is a plus.
• Relevant experience in manufacturing, equipment service, or parts distribution may also be considered for candidates without direct elevator industry experience.
• Flexibility to support rotating evening and weekend coverage as required.
• Ability to travel throughout the assigned territory.

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

The salary range for this role is $130,000 to $160,000. We may ultimately pay…