Ketchum Health Medical Practice Manager

The Ketchum Health Medical Practice Manager (PM) is responsible for the day-to-day administrative and operational management of the university-owned and operated Ketchum Health Medical Clinic (KHMC). The PM is specifically responsible for overseeing front office, back office, and revenue cycle functions. This role ensures efficient clinic operations, strong financial performance, high-quality patient experience and clinical teaching, and compliance with applicable healthcare regulations.

The PM will prioritize strengthening revenue cycle infrastructure, including scheduling efficiency, chart closure compliance, billing timeliness, and accounts receivable performance. The PM is expected to bring structure, accountability, and measurable improvement to revenue cycle performance.

The PM works closely with the Medical Director (MD) and clinical staff to optimize patient care and health outcomes
optimize workflows, improve revenue capture, and support continuity of care, including preparation for future provider transition.

This role operates within a matrix reporting environment. The PM reports to the President for operational oversight and clinic performance, to the Vice President for Administration and Finance & CFO for financial performance and revenue cycle metrics, and to the Director the School of Physician Assistant Studies (SPAS) for student rotations and clinical education coordination. The PM is expected to align priorities across stakeholders and ensure clear communication on operational, financial, and educational objectives.

In matters of operational conflict, the PM will escalation to the President for resolution.

• Position is Full Time
• Work Location:
  
  Anaheim, California
• Salary Range: $75,000/annual - $85,000/annual

• Oversee daily operations of the clinic, including scheduling, patient flow, staff coordination, and hours of operation
• Supervise front office and back-office staff (medical assistants and administrative personnel)
• Develop and maintain efficient workflows to maximize provider productivity and patient satisfaction
• Monitor and address operational issues in real time
• Ensure appropriate staffing level and coverage
• Organize and lead regular staff and provider meetings to review clinic operations, patient flow, staffing needs, and performance expectations
• Oversee radiology operations, including compliance with applicable radiation safety regulations and equipment maintenance coordination
• Manage provider scheduling across a multi-provider, variable-availability model to ensure appropriate clinical coverage and continuity of care

• Drive stability and continuous improvement across revenue cycle operations
• Develop and execute a plan to address the backlog of unbilled encounters and aged accounts
• Enforce timely chart closure by providers (target: within 24-48 hours)
• Oversee end-to-end revenue cycle, including charge capture, coding, billing, and collections
• Assess current billing and coding capabilities; recommend training, certification, staffing changes, or outsourcing as needed
• Monitor key performance indicators such as:

• Ensure timely submission of clean claims and follow-up on outstanding balances
• Partner with billing and coding staff to resolve issues and improve performance
• Identify and correct revenue leakage, including missed charges, undercoding, or workflow gaps

• Track monthly revenue, collections, and basic expense trends
• Prepare regular reports for leadership on clinic performance
• Prepare the annual operating expense and capital budget; monitor compliance on an ongoing basis
• Implement initiatives to improve financial performance
• Explore additional payor opportunities and liaison with insurance carriers or medical groups

• Hire, train, and evaluate administrative and support staff
• Establish clear expectations and accountability measures
• Foster a collaborative and professional work environment
• Address performance issues and implement corrective actions when necessary

• Ensure compliance with HIPAA, billing regulations, and payer requirements
• Maintain accurate and complete documentation practices
• Support coding accuracy and audit readiness
• Implement and monitor policies and procedures

• Optimize scheduling templates and clinic…