Senior Industrial Automation Field Service Technician

Senior Industrial Automation Field Service Technician

We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel team in Alexandria, LA!

The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufacturing operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. You will support customer systems needs including troubleshooting and system modernization, provide support for customers in various ways—including programming, drive startups, and reliability improvement—and work with products deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or Factory Talk applications.

• Execute documented procedures on‑site at customer facilities
• Perform onsite collection of current installed base through site walk‑through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time so that scheduling issues do not arise
• Work positively in a team‑based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers’ equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non‑technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals and identify opportunities for product and services that may be outside the scope of your original engagement
• Document work activities in an appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians; may act as a Team Lead
• Other duties as assigned

• High School or GED – Required
• Associate’s Degree – Preferred
• 4‑Year / Bachelor’s Degree – Preferred
• Associate’s of Science Degree in Engineering or Technology or related technical training – Preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology‑driven degree – Preferred
• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Examples of being self‑motivated and able to work independently
• Experience with Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to mentor, train, and coach peers

• Sit:
  Must be able to remain in a stationary position – Frequently – 21% to 50%
• Walk:
  Must be able to move about inside/outside office or work location – Frequently – 21% to 50%
• Use hands to finger, handle, or feel:
  Operates a computer and other office machinery – Constantly – at least 51%
• Stoop, kneel, crouch, or crawl:
  Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet – Constantly – at least 51%
• Climb or balance:
  Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment – Constantly – at least 51%
• Talk, hear, taste, smell:
  Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions – Constantly – at least 51%

• Up to 10 pounds – Constantly – at least 51%
• Up…