Inside Sales Job Anaheim area,California USA,Sales

Foundation Building Materials (FBM) is a leading North American distributor of building materials focused on meeting and exceeding the needs of local construction trades with best-in-class products and services. Based in California, FBM has more than 6,000 employees in over 300 locations in the U.S. and Canada. FBM’s core values – safety first, a focus on customers and team members, honesty and integrity – form the foundation for an outstanding customer experience that is recognized across the industry.
Got Sales Skills?

Inside Sales Professionals are a talented group of individuals that can discover sales opportunities on a consultative basis and are able to turn leads into new customers. The Inside Sales Professional will play a key role in expanding our sales activities to support our fast-growing business and will develop and maintain face-to-face relationships with customers.

At FBM, we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry!

Essential Functions/

Qualifications:

Receiving and processing requests directly from customers (via walk-in counter, telephone, fax, and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations

Plan and implement telemarketing and prospecting objectives

Quickly and smoothly resolve customer complaints and problems

Engage in specialty “buy out” purchasing (when applicable)

Coordinate delivery and/or pick up of customer orders with operations teams

Provide support to Outside Sales force (also serve as a backup for Outside Sales)

Generate price quotations in a timely manner

Responsible for adhering to policies of the customer financial services

Maintain accurate and up-to-date “open order” files in computer system

Maintain adequate supply of product samples and literature

Adhere to pricing guidelines established by DFH Sales Manager/Branch Manager

Review all orders to forecast additional customer needs

Interact with sister branches when necessary on inventory issues and deliveries

Work with purchasing agents to achieve the best inventory levels and product lines

Responsible for cash reconciliation of both register tape and Trend reporting documents

Maintain strong relationships with customers

Assist in maintaining adequate product stock at branch location

Sustain a working technical knowledge of all available FBM products with emphasis on Doors, Frames, and Hardware

Review job plans and bidding documents for Door, Frame, and Hardware quotes and develop project summaries for Outside Sales personnel

Other duties may be assigned

After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check

Requirements

Experience in a position that deals directly with customers (front-line)

Strong ability to complete multiple tasks while maintaining variable priorities in the pursuit of satisfying customer requirements

Must be able to communicate and follow up with co-workers, customers, and vendors

Must be able to learn and retain vast amounts of product information

Preferences

Experience in a team-based environment

Previous sales experience in the building materials industry, specifically commercial doors, frames, and hardware

The ability to read architectural plans and specifications

Exposure to industry-related hardware such as Com Sense, Spec-works, Protech, etc.

FBM Benefits:

A friendly and supportive work environment

Competitive pay and incentives

Well-maintained equipment

Excellent benefits including:
Medical, Dental, and Vision plans, 401(k)

Career growth opportunities

FBM promotes an equal employment opportunity workplace with respect to all categories protected under applicable State and Federal law.

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