Field Service Technician

As a Field Service Technician, your mission is to facilitate growth of Power Technique's Aftermarket through a customer-facing Field Service Engineer with strong diesel-engine expertise, capable of diagnosing, repairing, quoting, and selling service work on compressors, generators, and tools-using digital systems and incentivized on performance.

You will report to the Service Center Manager.

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.
• Perform preventative, corrective, and breakdown maintenance on customer equipment.
• Identify root causes of failures and recommend durable repair solutions (not temporary fixes)
• Read and interpret service manuals, wiring diagrams, and engine fault codes
• Ensure all repairs are completed safely, efficiently, and to OEM standards

• Act as the primary company representative on customer sites
• Communicate technical issues clearly to operators, site managers, and decision-makers
• Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)
• Build trust-based, long‑term customer relationships through professional service delivery

• Identify and actively sell repair, overhaul, and preventative maintenance work
• Prepare and present clear, professional service quotes directly to customers
• Recommend additional services, parts, or upgrades based on machine condition and usage
• Follow up on quotes to secure customer approval and close service opportunities
• Operate effectively in an incentivized, performance-based compensation model

Extensive travel to customer locations is required, with some overnight travel (up to 80%)

This position requires a high school diploma and aminimum of 3 years of experience performing service on major brand equipment and engines, and including electronic engine diagnosis and troubleshooting experience

• A minimum of 3 years of hands‑on experience with diesel engines, preferably working with compressors and generators.
• Ability to perform fault diagnostics (starting, power loss, overheating, emission issues)
• Repair fuel, air, cooling, lubrication, and exhaust systems
• Interpret engine fault codes and service manuals
• Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components
• Ability to sell the repair and confidently explain to customers what failed, why it failed, and what happens if it's not repaired
• Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk)
• Ability to build clear, professional quotes on iPad/laptop
• Propose preventative actions, not just corrective repairs
• Recognize opportunities for engine overhauls, compressor builds, service kits, upgrades or accessories
• Comfortable being incentivized on sales results
• Technical service experience maintaining and repairing compressed air equipment, generators, or equivalent
• Forklift certification is required (company support available if needed)
• A valid driver’s license is required

• Self-driven and able to work independently in a field service role
• Confident in identifying, quoting, and selling service work
• Strong communication skills with a customer‑first mindset
• Strong ownership mentality
• Diesel engine diagnostics and fault isolation
• Knowledge of fuel, air intake, exhaust, cooling, and lubrication systems
• Understanding of engine electronic control systems (ECU, sensors, actuators, fault codes)
• Ability to troubleshoot starting, power loss, overheating, and shutdown issues
• Strong mechanical and electrical troubleshooting skills
• Basic computer…