Field Service Technician II

About Ener Sys

Ener Sys® is an industrial technology leader serving the global community with mission‑critical stored energy solutions that meet the growing demand for energy efficiency, reliability, and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight, and enthusiasm.

Ener Sys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include Power Safe, Data Safe, and Genesis batteries;
Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

Ener Sys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on‑site service, maintenance, and equipment repair. If you are a customer‑focused individual with a strong work ethic, excellent technical skills, and a passion for problem‑solving, we encourage you to apply!

You will support critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

• Travel to customer sites to perform basic installation, preventive maintenance, and basic repair of battery equipment.
• Perform preventive maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on‑site technical assistance and training to customers on the safe operation of their equipment.
• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO
  9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.
• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

• High School Diploma or equivalent.
• 70% passing score on an aptitude test.
• 1½+ years of experience in field service or a related role, preferably in the electrical field.
• Basic mechanical aptitude and experience working with hand and power tools.
• Ability to read and interpret technical documents, such as schematics and manuals.
• Basic electrical understanding and experience with test equipment is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling.

• Must be able and willing to do overnight travel.
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to…