Part Time Recreation Leader II - Community Services Front Office

The City of Anaheim Community Services Department is seeking a Recreation Leader II
. This is a part‑time position averaging 20 hours per week, however, no minimum number of hours is guaranteed.

One (1) year of experience performing duties comparable to a Recreation Leader I is required. Recreation Leader I is the entry‑level class in the Recreation Leader Series. This position, Recreation Leader II, is the second level of the Recreation Leader Series.

The following location currently has a vacancy for Recreation Leader II:

Community Services Department Front Office – This position will serve as a Clerical Customer Service Representative at City Hall for the Community Services Department. This is a part‑time year‑round position of approximately 10‑15 hours per week, Monday through Friday between the hours of 8 a.m. to 5 p.m., however, no minimum number of hours is guaranteed.
Bilingual‑English/Spanish speaking is highly desirable.

This is the full journey‑level class in the Recreation Leader series. This position requires specific knowledge of and interest in sports, arts and crafts, education, leisure activities for youth and/or adults, and community center and facility maintenance and operations. This class is distinguished from the Program Specialist in that the latter is responsible for all program planning, staff supervision, and administration for a particular recreational program area.

An employee may be promoted from Recreation Leader I to Recreation Leader II without qualifying through the competitive process. Placement within the series is subject to department needs and an incumbent’s qualifications.

Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

We are currently looking for a Recreation Leader II who will:

• Provide general program information to the public over the telephone, at the front counter and by e‑mail.
• Process recreation class registrations and picnic shelter reservations, print and send receipts, using an automated registration system.
• Provide exceptional customer service to our internal and external customers.
• Monitor facility use; troubleshoot participant and facility users concerns; ensure facility set‑ups are safe, properly set‑up, and meet the facility user needs.
• Maintain a safe program environment for participants, facility users, and staff; care and maintain all equipment issued; inform supervisor when there are hazards or when equipment needs replacing.
• Prepare facilities, including sports fields, youth care centers, and community centers, for programs and services; clean up facility at conclusion of event, rental, or program.
• Communicate with parents and school site staff regarding programs.
• Plan, organize, implement, lead, and assist in one or more recreation program, activities, and/or systems at one or multiple sites; plan, evaluate, and schedule programs.
• Provide direction to Recreation Leader I's and other part‑time staff and volunteers; assign tasks and duties and monitor performance.
• Coach and officiate youth sports games; set‑up and take down tables, chairs, sporting and gymnastics equipment, and other equipment and materials.
• Assist customers at the front desk and on the telephone with questions or concerns regarding recreation programs and services and facility rentals; register customers for classes and facility rentals using Department registration and facility software; resolve enrollment and facility rental issues.
• Assist customers at concession counter; oversee the collection, recording and depositing of all monies received.
• Perform related duties and responsibilities as required.

Experience: One year of experience performing duties comparable to a Recreation Leader I in the program to which assigned. Prior experience working in a customer service related field preferred.

Knowledge of:

• Basic principles of employee and volunteer supervision and training.
• Principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Procedures…