Logistics Analyst

** CUSTOMER

EXPERIENCE:

*** Courteously interact with customers, as required.
* Route design is the first defense against customer service issues, and non-compliance from both hours of service and weight compliance standpoint. Routes must be set up in a way that allows drivers to be safe, successful, and efficient.
* Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
* Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
* Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
* Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
* Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
*
* QUALIFICATIONS:

*** Analytical and problem-solving skills.
* Strong written and verbal communication skills.
* Ability to work in a fast-paced environment with rapidly changing priorities.
* Skillful with Microsoft Office Suite or similar software.
* Ability to understand and execute time-sensitive tasks.
* Experience in a customer-facing position.
* Two years of prior experience working in a Dispatcher or similar leadership role preferred.
** Pay Range:
** The pay range for this position is $70,304.00 to $66,900.00  which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
** Bonus Plan Details (if applicable):
**** Rewarding Compensation and Benefits
** Eligible employees can elect to participate in:  
• Comprehensive medical benefits coverage, dental plans and vision coverage.  
• Health care and dependent care spending accounts.

• Short- and long-term disability.  
• Life insurance and accidental death & dismemberment insurance.  
• Employee and Family Assistance Program (EAP).  
• Employee discount programs.  
• 401(k) plan with a generous company match.  
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits
* The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
* EEO STATEMENT:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
** ABOUT THE COMPANY
** Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable  2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion.

We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining…