Office Assistant

Eligibility & Residency

The recruitment is exempt from the hiring freeze (Administrative Order 358).

Open to Alaska Residents only. Applicants must meet Alaska Residency Requirement in order to be considered for employment at this time.

We are seeking an Office Assistant II to join the Permits and Licensing Unit of the Department of Public Safety, Division of Statewide Services. This entry‑level, support‑based role provides an opportunity to build skills in applying criminal justice information policies, procedures, and precedents—particularly in administrative and customer service settings.

• Permit and Eligibility Processing: Receive, review, and process applications for various permit programs (ACHP, SGL, CPS); verify applicant eligibility through criminal history checks, manage fingerprint submissions, and issue permits.
• Administrative Support and File Management: Respond to public and agency inquiries, manage correspondence and official records, reconcile payments, maintain filing systems, and support compliance efforts including audits and documentation tracking.
• Cross‑Unit Support: Provide backup assistance to other Criminal Records Bureau units by performing data entry, record updates, document scanning, and other clerical support as needed.

The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department’s mission to ensure public safety and enforce fish and wildlife laws. The team’s primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public.

By joining this team, you will gain access to unique learning opportunities in Criminal Justice Administration. The role provides a foundation for reviewing and interpreting federal and state laws, regulations, and policies, and helps you grow your career and excel in administrative and leadership aspects of public safety.

This position is based at the Department of Public Safety’s Headquarters building, located at 5700 East Tudor Road in Anchorage, with the Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.

• Frequent Interaction with Others: Strong people orientation, comfortable with interruptions, maintaining a friendly interface with others.
• Clerical: Knowledge of clerical equipment and software, completing routine office work to professional standards with minimal supervision, deciding which processes to use.
• Oral Communication: Expresses information effectively to individuals or groups, adapting to audience and information type.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; works with others to achieve goals.

High school diploma or equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

“High school diploma equivalent” means one of the following:
1) a G.E.D.;
2) completion of any basic adult education course equivalent to 480 class hours;
3) acceptance in full standing by an accredited college or university;
4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks.

Some positions in this class may require the incumbent to operate motor vehicles. Applicants must possess a regular driver’s license and be 18 years of age or older. Some positions…