Office Assistant

WHAT YOU WILL BE DOING

The Department of Public Safety, Division of Statewide Services, is seeking an Office Assistant II to join the Permits and Licensing Unit. This entry‑level, support‑based role provides an excellent opportunity to build valuable skills in applying criminal justice information policies, procedures, and precedents—particularly in administrative and customer service settings.

• Permit and Eligibility Processing: Receive, review, and process applications for various permit programs (ACHP, SGL, CPS); verify applicant eligibility through criminal history checks, manage fingerprint submissions, and issue permits.
• Administrative Support and File Management: Respond to public and agency inquiries, manage correspondence and official records, reconcile payments, maintain filing systems, and support compliance efforts including audits and documentation tracking.
• Cross‑Unit Support: Provide backup assistance to other Criminal Records Bureau units by performing data entry, record updates, document scanning, and other clerical support as needed.

The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department’s mission to ensure public safety and enforce fish and wildlife laws. This team’s primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public.

By joining this team, the incumbent will gain access to unique learning opportunities in Criminal Justice Administration. This role provides a valuable chance to build upon foundational knowledge of criminal justice information systems while further developing administrative and customer service skills. It also offers a solid foundation for reviewing and interpreting federal and state laws, regulations, and policies, helping the incumbent grow their career and excel in the administrative and leadership aspects of public safety.

The position is based at the Department of Public Safety’s Headquarters building, located at 5700 East Tudor Road in Anchorage, with the stunning Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.

• High school diploma or the equivalent.
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).
• Strong people‑orientation: ability to interact with others, handle interruptions, and maintain a friendly interface.
• Clerical proficiency with equipment and software; ability to complete routine office work to professional standards.
• Excellent oral communication skills: effective expression, active listening, and appropriate responses.
• Effective written communication: clear, concise, organized writing for the intended audience.
• Teamwork: ability to encourage cooperation, foster commitment, and work with others to achieve goals.
• Must hold a regular driver’s license and be 18 years of age or older if the position requires operating motor vehicles.
• Must possess typing skill if required.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

• A copy of academic transcripts if using education to meet the minimum qualifications.
• Three (3) professional references with current contact information. Two of the professional references must be current or former supervisors.

This position requires the incumbent to submit to a fingerprint‑based criminal history background check. Due to…