Office Assistant

The recruitment is exempt from the hiring freeze (Administrative Order 358).

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

The Department of Public Safety, Division of Statewide Services, is seeking an Office Assistant II to join the Permits and Licensing Unit. This entry‑level, support‑based role provides an excellent opportunity to build valuable skills in applying criminal justice information policies, procedures, and precedents—particularly in administrative and customer service settings. Working under the guidance of the Records and Licensing Supervisor to:

• Permit and Eligibility Processing:
  Receive, review, and process applications for various permit programs (ACHP, SGL, CPS); verify applicant eligibility through criminal history checks, manage fingerprint submissions, and issue permits.
• Administrative Support and File Management:
  Respond to public and agency inquiries, manage correspondence and official records, reconcile payments, maintain filing systems, and support compliance efforts including audits and documentation tracking.
• Cross‑Unit Support:
  Provide backup assistance to other Criminal Records Bureau units by performing data entry, record updates, document scanning, and other clerical support as needed.

The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department’s mission to ensure public safety and enforce fish and wildlife laws. This team’s primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public.

By joining this team, the incumbent will gain access to unique learning opportunities in Criminal Justice Administration. This role provides a valuable chance to build upon foundational knowledge of criminal justice information systems while further developing administrative and customer service skills. It also offers a solid foundation for reviewing and interpreting federal and state laws, regulations, and policies, helping the incumbent grow their career and excel in both the administrative and leadership aspects of public safety.

This position is an excellent stepping‑stone for anyone aspiring to advance within the field of criminal justice.

This position is based at the Department of Public Safety’s Headquarters building, located at 5700 East Tudor Road in Anchorage, with the stunning Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.

• Frequent Interaction with Others:
  Applies a strong ‘people orientation’ rather than a task orientation to comfortably deal with multiple interruptions on a continual basis, always maintaining a friendly interface with others.
• Clerical:
  Applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards. Completes work independently with minimal supervision. Uses skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.
• Oral Communication:
  Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Written Communication:
  Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Teamwork:
  Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

The Department of Public Safety strives to preserve the peace,…