Office Clerk - Service Department

Service Department Office Clerk

Insight Global is in search of an organized, detail-oriented Service Department Office Clerk to support the daily operations of its service department and ensure a seamless experience for both customers and field technicians. This role serves as a critical link between the service team and customers by handling incoming phone calls and emails, responding to inquiries, resolving customer concerns, scheduling service appointments, and coordinating technician dispatches.

The Service Department Office Clerk is responsible for submitting inspection and service reports to state agencies, municipalities, and fire marshals, as well as maintaining accurate customer records by opening, updating, and closing accounts. Additional responsibilities include processing orders, filing and updating service tickets, warranties, and service logs, and ensuring all paper and electronic records are organized, accurate, and up to date.