Office Clerk - Service Department
Listed on 2026-10-20
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Administrative/Clerical
Office Administrator/ Coordinator, Clerical
Insight Global is in search of an organized, detail-oriented Service Department Office Clerk to support the daily operations of its service department and ensure a seamless experience for both customers and field technicians. This role serves as a critical link between the service team and customers by handling incoming phone calls and emails, responding to inquiries, resolving customer concerns, scheduling service appointments, and coordinating technician dispatches.
The Service Department Office Clerk is responsible for submitting inspection and service reports to state agencies, municipalities, and fire marshals, as well as maintaining accurate customer records by opening, updating, and closing accounts. Additional responsibilities include processing orders, filing and updating service tickets, warranties, and service logs, and ensuring all paper and electronic records are organized, accurate, and up to date.
and Requirements
- HS Diploma or GED
- 1-2 years of clerical or administrative experience
- Strong customer service and communication skills
- Proficiency in MS Office:
Word, Excel, Outlook - Solid math skills, attention to detail, and the ability to multitask in a fast-paced environment
- Service Department experience
- Previous work experience in fire safety or construction related industry
- Experience with Sage 100
- Experience with Ember Software
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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