Express Service Advisor - Training Program

About the Role

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You will act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. No prior automotive industry experience is required.

• Customer Service and Communication
  • Greet customers upon arrival, establish rapport, and understand their service needs and concerns.
  • Conduct visual inspections or road tests as needed to gather information.
  • Explain service recommendations, repair options, and estimated costs in clear, easy-to-understand terms.
  • Obtain customer authorization for repairs before proceeding.
  • Provide regular updates on service progress and address any customer questions promptly.
  • Explain completed repairs and associated charges in detail.
  • Follow up with customers after service to ensure satisfaction and address any lingering issues.
• Service Process Management
  • Schedule service appointments according to technician availability and customer needs.
  • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  • Liaise with technicians, accurately communicating customer concerns and repair details.
  • Track service progress and ensure timely completion within quoted time frames.
  • Process customer payments and ensure accurate invoicing.
  • Maintain detailed service records for each vehicle.
• Technical Knowledge and Parts Management
  • Possess strong understanding of automotive systems and common repairs.
  • Stay updated on new technologies and service procedures.
  • Research parts availability and pricing to provide accurate estimates to customers.
• Additional Responsibilities
  • Uphold safety regulations and shop protocols within the service department.
  • Perform basic inspections or prepare vehicles for technicians as needed.
  • Other duties as assigned.

• High hospitality quotient: kindness, optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
• High school diploma or equivalent.
• Valid driver's license.
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
• Customer‑service focus on building trust and rapport.
• Active listening ability, identifying customer needs and addressing concerns effectively.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient with dealership management software (DMS) and general computer skills.
• Ability to work independently and as part of a team.

• Open service appointment schedule – customers schedule at their convenience.
• Career path: opportunities to grow into new roles and leadership responsibilities.
• Ongoing training and support.
• Competitive benefits package: medical, dental, vision, life, and pet insurance; optional disability coverage; 401(k) plan; PTO and paid holidays.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Hospitality company that sells cars, parts, and service.
• Team oriented culture focused on customer satisfaction and employee experience.
• Highline Brands:
  Mercedes‑Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• Ranked among the fastest‑growing dealership groups in the US by Automotive News.

To all recruitment agencies:
Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Seniority Level: Entry Level

Employment Type:

Full‑time