Field Service Onsite Relationship Specialist

Anchorage, Alaska, United States

Service Experience Value Stream

Job Requisition

Location Designation:
Fully Onsite

Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This roleresideswithin our Service organization and is the first point of contact for agents and clients.

In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication,as well asa proactive approach to problem-solving, ensuring the smooth functioning of the organization.

Provide administrative and operational support to the Managing Partner and management team

Collaborates with theonsite Service Leaderto ensure efficient operations

Act as a point of contact for agents, addressing their inquiries promptly and professionally

Greetand welcome visitors

Answer and direct phone inquiries

Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments,submitting operational expenses, and reconciling purchase cards

Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines

Assist with facility management (building maintenance requests,troubleshoot local network issues, etc.)

Manage resource assignments for new agents, ensuring their onboarding experience is smooth

Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates

The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.

Ideal candidate should have a minimum of 3 yearsexperienceina customer service and/oroffice administration

Excellent written and verbal communication skills

Strong computer skills withproficiencyin the Microsoft Office Suite

Associates, or bachelor’s degree preferred, but not required

Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.

This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.

Competitive full-time base salary, overtime eligibility plus target bonus

LEVELCS3

$45,000-$65,000

Yes

This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

We provide a full package of…