Travel Counselor, Customer Service Rep

Overview

Travel Counselor - 180001Q1. Carlson Wagonlit Travel Sato Travel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our US Fort Richardson, Alaska onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

CWT keeps on creating innovative ways to provide excellent service and maintain its high standards.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset is the quality of our people. We are a growing family and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

• You will delight the traveler/travel arranger and all CWTSatoTravel clients.
• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation.
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience.
• Interact with travelers and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems.
• You will strengthen the CWTSatoTravel brand.
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation.
• Maintain a favorable working relationship with all other company employees and foster a cooperative and harmonious working climate.
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business.
• You will build CWTSatoTravel’s value.
• Possess a strong understanding of travel trends and industry best practices.
• Seek higher levels of performance continuously.

• Minimum 12 months call center experience or equivalent travel counselor experience.
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
• Proficiency in a minimum of one CRS.
• Knowledge of ticketing procedures.
• Ability to meet and maintain required performance standards.

Primary

Location:

Fort Richardson, Alaska (on-site)

Employment type: Standard

Job Family: Travel Counselor

Scope: Regional

Travel: No

Shift: Day Job

Organization:  & Government

Experience Level: 1 to 3 years

Job Posting:
Apr 10, 2018

As an Equal Opportunity Employer/Affirmative Action employer, CWTSatoTravel will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, or gender identity, or any other federal, state or local protected class.

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CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by filling our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.