Customer Service Representative

Apply for the Customer Service Representative role at Motion.

Must be eligible to participate in the DoD Skillbridge program.

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or in person (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non‑contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost‑effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders; may pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience, or an equivalent combination.

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi‑task and time‑management skills required.
• Moderate computer skills, including information processing, internal and external communication via email, use of business systems, and internet research capabilities to find products.
• Product knowledge is preferred.
• Must be eligible to participate in the DoD Skillbridge program.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Referrals increase your chances of interviewing at Motion by 2x.

Location:

Anchorage, AK.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Entry level

Full‑time

Other

Automation Machinery Manufacturing