Customer Service Representative - Nome

Customer Service Representative - Nome

Northern Air Cargo (NAC) is a scheduled cargo airline based in Anchorage, Alaska. As the largest all‑cargo airline in Alaska, NAC operates aircraft throughout our network. The mission of NAC is to provide safe, reliable aviation cargo services for our customers and create a place for employees to build long‑term careers.

• Comprehensive insurance programs including medical, dental, and vision
• Life insurance, short and long‑term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
• Many employee discounts with major retailers

The Customer Service Representative serves as the primary customer service leader and local resident point of contact in Nome, Alaska. This part‑time role supports NAC customers, ensures service requirements are met, and represents NAC within the community. The position also supports local philanthropic efforts and coordinates responses to community needs aligned with NAC values.

• Serve as the primary local customer service contact for NAC customers in Nome.
• Coordinate customer inquiries related to cargo acceptance, tracking, delivery coordination, and issue resolution.
• Build and maintain strong relationships with local shippers, consignees, partners, and community stakeholders.
• Act as a liaison between customers, station operations, and corporate teams to ensure timely and accurate communication.
• Monitor customer feedback and service performance; identify trends and recommend service improvements.
• Support community philanthropic efforts, events, and initiatives aligned with NAC values.
• Assist in identifying community needs and coordinating NAC participation or support when appropriate.
• Ensure compliance with company policies, safety standards, and applicable regulations.
• Maintain accurate records, customer communications, and reporting as required.

• Local residency in Nome, Alaska required.
• High school diploma or GED required (additional education in business, aviation, logistics, or a related field preferred).
• Three (3) years of customer service, operations, or community‑facing experience (aviation, cargo, logistics, or transportation preferred).
• Demonstrated ability to coordinate service activities, lead through influence, and resolve customer issues professionally.
• Proficiency with basic computer applications and a flexible part‑time schedule as operationally required.
• Must maintain a high degree of confidentiality.

• Customer‑focused mindset with strong relationship‑building skills within the Nome community.
• Strong communication, problem‑solving, and conflict‑resolution skills, both written and verbal.
• Ability to work independently, manage priorities, and maintain professionalism in a part‑time role.
• Experience in air cargo, logistics, transportation, or aviation station operations preferred.
• Ability to coordinate across teams to resolve service issues efficiently and accurately.
• Organizational skills with attention to detail in documentation, data entry, and reporting.
• Demonstrated cultural awareness and ability to represent NAC professionally and respectfully.
• Experience supporting or coordinating local community events, volunteering, or philanthropic initiatives preferred.
• Accustomed to using phones, email, text, and customer service or cargo systems; willingness to learn NAC systems and processes.
• Committed to continuous improvement and supporting community needs aligned with NAC values.
• Occasional use of personal vehicle during the day for errands, deliveries, or community coordination.
• Verbal communication with external and internal customers required 50%-65% of the time.
• Telephonic communication conducted approximately 25%-30% of the time.

• Regularly required to sit and sometimes stand.
• Must see (including close vision), speak and hear.
• Occasionally lift and/or move up to 25 pounds.
• Pushing and/or pulling carts that may weigh 10-15 pounds.

Part‑time