Card Services Support Representative - ATM​/Debit Cards

Card Services Support Representative - ATM/Debit Cards

Start a career with First National Bank Alaska, the
* Best Place to Work in Alaska
* as recognized 11 years in a row by Alaska Business magazine readers.

We are seeking a Customer Service Professional to Join our Team!

Our Product Support Technicians are the Customer Support Representatives that act as liaisons between our customers, software staff and vendors to support customer needs and processing systems.

We are now hiring representatives. It is very customer service focused; if you have customer service experience, enjoy it, and an ability to understand technology this could be the role for you.

Salary:
Product Support Technician I - $19.50/hour minimum

Salary:
Product Support Technician II - $23.25/hour minimum

Job/salary offer would be commensurate with experience.

Schedule:

Monday-Friday, 8:00am-5:00pm

Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides technical support for purchased and internally developed bank processing systems.
• Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions, and finds solutions for users' needs.
• Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.
• Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
• Performs other work-related duties as assigned by supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or

EXPERIENCE:

Minimum: Two years banking or customer service. Familiarity with banking data and processes.

Preferred: Familiarity with banking (FNBA) products and processing environment.

SKILLS and ABILITIES:
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills.

LANGUAGE

SKILLS:


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors.

MATHEMATICAL

SKILLS:


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING

SKILLS:


Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in…