Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

In this role, you will process mailed-in title and registration applications with accuracy and adherence to state requirements. You will sort, date-stamp, and log all incoming mail to maintain proper tracking and workflow. You will review supporting documents to ensure completeness, eligibility, and compliance before issuing credentials. You will contact customers when additional information or corrections are needed. You will help maintain organized records and support the team in meeting daily processing and turnaround goals.

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.

Customer Focused
- We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.

Passionate People
- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.

Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.

Champions of Change
- We embrace revolutionary innovations to boldly advance DMV solutions into the future.

At the DMV’s Anchorage Correspondence Team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits.

The team is a great group of individuals that not only care about our constituents, but about each other too. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

We are interested in candidates who possess some or all of the following position specific competencies:

Is thorough when performing work and conscientious about attending to detail.].

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Uses computers, software applications, databases, and automated systems to accomplish work.

Contributes to maintaining the integrity of the organization; displays high standards of ethical…