Customer Service Representative - Escrow

Customer Service Representative
- Escrow

Customer Service Representative
- Escrow

Start a career with First National Bank Alaska, the
* Best Place to Work in Alaska
* as recognized 11 years in a row by Alaska Business magazine readers.

First National's Escrow team is hiring a Customer Service Representative!

Our Escrow Team services private notes and this position will handle high-volume customer contact by phone and in person. Ideal candidate demonstrates ability to communicate effectively both verbal and in written format, handle high-volume, fast-paced environment, customer escalations, manage interruptions and stay organized.

Salary: $21.00/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule:

Monday-Friday

Under close supervision, provides support in various escrow functions which may include customer service, support, accounting, and new accounts by performing the following essential duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists internal and external customers with a wide variety of inquiries and routes customers to the appropriate subject matter experts as needed; prepares necessary correspondence and provides supporting documentation; and performs appropriate escrow account maintenance.
• Processes full scope of escrow transactions and develops depth of knowledge on general escrow practices, procedures, and technology.
• Performs Escrow specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor’s approval; may perform basic review of documents for accuracy and conformity to established standards.
• Analyzes and addresses escrow servicing-related issues and customer complaints.
• Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintain records and logs all relevant information.
• Provides support to managers and administrators of a variety of escrow functions.
• Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies.
• Performs other work-related duties as assigned by supervisor.

• Stay updated on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum: Two years administrative or clerical experience with six months concentrated in financial services, escrow, banking, real estate, or related field. Customer service experience. Business-related education may be substituted for a maximum of one year of experience.

Preferred: First National Bank Alaska escrow experience.

Demonstrated word processing and spreadsheet software skills and good communication skills required. Ability to keyboard 40 wpm required.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers,…