Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requries thorough attention to detail and problem solving, reviewing and explaining driving privleges and regulations. The MVCSR1 will interact directly with the public often times explaining policies, statutes and regulations.

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY:
  We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED:
  We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE:
  We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE:
  We embrace revolutionary innovations to boldly advance DMV solutions into the future.

There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, then there is an MVCSRIII who works as a lead alongside the management team. DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.

• retirement plan
• extensive health insurance package
• ample paid time off
• casual office atmosphere
• exceptional employee assistance program
• inclusivity and celebrate different religious holidays and cultural observances
• flexibility for utilizing paid time off for such celebrations

The position is located in our main office located inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, Ak 99503. The MVCSRI will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday with an hour lunch with possible overtime opportunities. The MVCSR1 may rotate occasionaly between Eagle River and Anchorage based on business needs.

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Arithmetic:
  Performs computations such as addition, subtraction, multiplication and division correctly using whole numbers, fractions, decimals, and percentages.
• Problem Solving:
  Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and…